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Basic Troubleshooting Guide
Added on Tue, Aug 31, 2010
If you are experiencing any of the following issues, your router or internet gateway may need additional configuration: - No audio - Incoming calls not ringing - Dropped calls ... Read More
Star Code/Feature Code List
Added on Tue, Aug 31, 2010
*20 - Call Forwarding (Include Destination Number) Example: *205551113333 *21 - Disable Call Forwarding *22 - Do Not Disturb - Send to Busy *23 - Do Not Disturb - Send to Voicemail ... Read More
Is VOIPo compatible with a soft phone?
Added on Mon, Sep 6, 2010
In order to use a soft phone with VOIPo service, you must have, at least, speakers and a microphone. A headset works best as it decreases a lot of the echo that you would otherwise hear. Recommended Softphones: Zoiper - http:/... Read More
Does VOIPo offer BYOD (Bring Your Own Device) service?
Added on Tue, Sep 7, 2010
While VOIPo does not offer a separate BYOD plan, BYOD credentials are generated once you register your official VOIPo device. To retrieve your BYOD credentials for your own equipment: 1)... Read More
VOIPo Voicemail Options
Added on Mon, Apr 23, 2012
Below are the touch tone options for VOIPo Voicemail: Mailbox Options: Listen to Rec: 1 Save the Recording: 2 Delete the Recording: 7 Foward to Email: 4 ... Read More
What types of Internet connections will VOIPo work with?
Added on Mon, Dec 19, 2011
VOIPo recommends the use of high speed and low latency networks to use our services with optimum quality. Ultimately, the quality of your service with us relies on the quality of your Internet connection. We recommend DSL or Cable... Read More
How do I transfer/port my existing home phone number?
Added on Mon, Sep 6, 2010
We are able to port your existing number at no additional cost. Please note that the process will take 1-2 weeks, and in extreme scenarios it may take up to 45 days. The account / number must remain active at the previous provider until... Read More
What is a Virtual Number?
Added on Wed, Sep 8, 2010
You're able to add additional phone numbers to your account from any cities/rate centers that VOIPo offers service in. These numbers simply point to your primary number established with VOIPo. This is especially useful if you want to have a... Read More
How do I register my E-911 address?
Added on Wed, Sep 8, 2010
Upon the completion and processing of your sign up, you must log into our vPanel Account Management Tool and manually update your E-911 address information. Please follow the steps below to update your E-911 address: ... Read More
Shipping policies
Added on Wed, Sep 7, 2011
For normal residential/small business accounts, devices will be shipped within 7-10 days of the order. Our normal shipping time is 7-10 days. We ship using USPS (2-3 day). Once you receive the shipping e-mail with tracking number, that... Read More
How do I cancel my VOIPo account?
Added on Tue, Sep 7, 2010
To cancel your VOIPo account, visit www.voipo.com/cancel and enter the requested information. Please allow up to 48 hours for processing. Read More
What is E-911?
Added on Wed, Sep 8, 2010
E-911 stands for Enhanced 911. This service is provided where available as a VOIPo customer. When you place a call to 911 your information is sent to the nearest Public Safety Answering Point (PSAP). With E-911, operators no longer need to ask... Read More
How do I order a Virtual Number?
Added on Wed, Sep 8, 2010
To order a Virtual Number: 1) Log into your vPanel Account Management Tool account.voipo.com 2) Click the "Features" tab 3) Click "Virtual... Read More
Can I port my toll-free number to VOIPo?
Added on Tue, Sep 7, 2010
Yes, VOIPo offers the option of porting in your toll-free number. For a detailed guide on how to port your telephone number, please visit our Number Porting Article. Read More
Can I receive collect calls with my VOIPo service?
Added on Tue, Sep 7, 2010
No, VOIPo does not support receiving collect calls. Read More
Will dangerous weather affect my VOIPo service?
Added on Mon, Sep 6, 2010
As long as your internet connection is functional and your VOIPo device is powered, you'll be able to use your service regardless of the weather outside. VOIPo Support cannot guarantee the up-time through acts of nature that could ... Read More
My call quality is poor, what could be causing this?
Added on Tue, Sep 7, 2010
Generally, poor call quality is a result of an issue with the internet connection. There are multiple tests you can conduct to test your internet connection. VOIPo provides a utility for testing that can be... Read More
What type of internet service do I need for VOIPo?
Added on Tue, Sep 7, 2010
VOIPo requires a high speed internet connection such as DSL, cable internet, or fiber optic service (such as FiOS). It also requires a minimum of 256 kilobits per second or higher, upload and download... Read More
Am I able to transfer my cell phone number to VOIPo?
Added on Mon, Sep 6, 2010
We are able to port your existing wireless number at no additional cost. Please note that the process will take 1-2 weeks, and in extreme scenarios it may take up to 45 days. Read More
Is VOIPo compatible with my alarm system, DVR, credit card machine, or fax machine?
Added on Tue, Sep 7, 2010
Unfortunately, the success of analog transmissions from these devices over VoIP technology is inconsistent and unreliable. We can not guarantee compatibility with these devices, therefore, they are unsupported on the VOIPo service. Read More
Can I use VOIPo over a dial-up internet connection?
Added on Tue, Sep 7, 2010
Voice over IP requires a high speed internet connection (broadband) such as DSL, cable internet, or fiber. You will not be able to use dial-up internet with VOIPo service. Read More
Can I dial 900 area code numbers with my VOIPo service?
Added on Tue, Sep 7, 2010
No, VOIPo service does not support dialing 900 area code numbers. Read More
Will I be provided with a Temporary Number while my number transfers/ports to VOIPo?
Added on Mon, Sep 6, 2010
When you sign up for VOIPo Residential / Small Business and request to transfer a number, a free "Virtual Number" (serves as a temporary incoming number) is provided at no additional cost. Please... Read More
Is there any trial period for VOIPo service in case it's not right for me?
Added on Tue, Sep 7, 2010
We believe our service is the best choice for anyone seeking a reliable, feature-rich VoIP service with excellent customer service. Because we're so sure you'll be satisfied with the service, we offer a 30 day guarantee. If... Read More
Listings in public directories once number ports/transfers into VOIPo.
Added on Mon, Sep 6, 2010
When you choose to transfer your existing number to VOIPo, we submit your number transfer request and retain the current directory listing. This means that whatever your previous listing was, this will be the same remain with VOIPo services. ... Read More
Are there any required bandwidth specifications to use VOIPo?
Added on Mon, Sep 6, 2010
It is recommended that a minimum connection speed of 256Kbps is utilized in order to experience optimal quality with calls. If there are any specific questions about this requirement, contact support at 877-998-6476 or send... Read More
Can I use my VOIPo service when I am out of the country?
Added on Tue, Sep 7, 2010
Please be aware that VOIPo can not offer assistance with any connectivity issues while using the hardware outside of the US. As a US based company at this time we only support the use of our services within the US. Read More
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