Billing Overview

Here is a quick summary of how you're billed with a reseller account.

First, the reseller account is entirely prepaid. You need to deposit money and maintain a positive balance in the account in order to use it. If your account goes negative, none of your customers will be able to make or receive calls and you will not be able to order additional services as a reseller. It's important to monitor your account balance regularly to make sure funds are available. When you deposit funds, the service will be restored almost instantly. There is a $10 minimum for deposits.

Charges Debited from Balance:

Phone Number Fees - Fees for phone numbers. These are debited from your account on the monthly anniversary of the number being ordered. You can see a list of all the upcoming renewal dates by going to Billing - Item Renewal Dates. If phone numbers are canceled before their renewal date they will not be renewed.

We do not issue prorated credits or refunds of any kind for phone numbers. Use caution when ordering numbers to make sure you order numbers in the area you want. We pay for numbers when they are issued so we can't issue a refund for them in the event that they are ordered in error.

Usage Fees - Fees for minutes used. These are debited from your account almost instantly after calls are made. Details can be found in your Call History section where you can see the breakdown for each individual call.

Equipment Fees - If you order equipment from VOIPo, we will debit your account for the cost of the equipment.

Charged to Credit Card

Reseller Account Fee - We will charge your credit card automatically on the reseller account creation anniversary for the $24.95 reseller fee.

Auto Replenishment

You are able to setup an auto-replenishment in the billing section. This will automatically charge your credit card for an amount you choose and deposit money in your reseller account when your balance drops below a level you set.