Resseller and Call Recording

The Call Recording feature could be a useful feature feature for phone support follow-up if it could be included for discretionary internal use of a Reseller. Such outbound business calls would begin by the Support Rep introducing themselves and telling the customer that the call may be recorded.

Also, the outbound CID alias feature. If anything, it would be helpful if the number could be set at a minimum to the "Included Account" CID. Support Reps making outbound calls can have unique Call Recording Records but they could all share the face of the outbound Reseller account CID as they respond to calls.

Further, concerning the outbound "Included Account" CID, how hard would it be for VOIPo to ensure that it will show the company CNAM? If a different rate center is needed, now is the time to determine that change.


Ideas keep percolating, and these features could all be very helpful.

One way to perhaps implement this is to provide an account creation template called RESELLER for the company CID, and Call Recording features automatically to be activated.

In early stages, with support/sales staff, I envision WHMCS taking VM to email messages, as support queue requests that then get picked up by company staff. The outbound call records will help analyze the time invested doing support at the cost of outbound calling rates.