no incoming call on Softphone/BYOD

I thought that the softphone/BYOD credentials could be used in parallel with the ATA that I have set at home.

I tried configuring an old HT502 that was in my closet. I upgraded the firmware and put in the settings the way I thought they should be. I'm using port 6060, rtp 16384. Right now I'm away from home.

When the HT502 reboots.. I can see in the "Devices" section of Vpanel that it registers. For some reason, it only shows my softphone/byod device at this point. If I make a call from my cell to my voipo number it works fine... IE.. I hear it ring on my HT502 and I can answer it....

Then I see that the Linksys Voipo device at home registers using device/vpanel(maybe because it sees the incoming call)...

Now if I make a 2nd incoming call, the HT502 rings. When I answer... I get a busy signal.

It's almost like the registration of the byod/softphone account is switching back and forth between the regular ATA and the softphone ATA. I thought they were supposed to be allowed to be in parallel.

Any ideas?

anyway..

hm...tried another call with both devices registered. First call I could answer through the HT502. 2nd call..got a busy signal. Weird....

Wonder if its some type of HT502 setting.

Anyone have any recommended HT502 settings for BYOD?

hmm..ok..played some more.. Tried putting the HT502 in the DMZ of my router. didn't make a difference..

I did find out something interesting though..

If I answer the phone connected to the HT502 on the first ring, then it works fine.

If I answer the phone connected to the HT502 on the 2nd ring or later, then I get the busy signal on the HT502 connected phone when I answer. puzzling..

On your request for BYOD settings on the HT502, this is what I am using after tweeking to resolve several issues. These are changes from default.

I'm using the HT502 in a static IP mode, behind a router. My router does not require port forwarding, however some may require forwarding 5000-65000 UDP. In the dial plan, replace the 609 with your local area code. This plan works with 7, 10 and 11 digit numbers.

NAT Traversal (STUN): No, but send keep-alive
Outgoing Call without Registration: No
Register Expiration: 4 (in minutes)
Use random port: Yes
Check SIP User ID for incoming INVITE: Yes
Allow Incoming SIP Messages
from SIP Proxy Only: Yes
Preferred DTMF method:
(in listed order) Priority 1: RFC2833
Priority 2: In-audio
Priority 3: In-audio
Dial Plan: { *x+|[49]11|123|<=1>[2-9]xxxxxxxxx+|<=1609>[2-9]xxxxxx+|1[2-9]xx[2-9]xxxxxx}
Gain: TX -4dB RX -4dB

I'm not a master of VoIP, so this should not be taken as the most optimal configuration, but it works for me. I welcome any suggestions for changes.

Ok.. so I tried the HT502 direct connected to my cable modem. I also tried all different ports. I tried upgrading and downgrading firmware.

When the HT502 is the only thing registered... Then I can answer on 1 ring or more then 1 ring with the analog device that is attached to it.

When the Voipo supplied device registers, then the HT502 can only receive an incoming call if I answer it on 1 ring.

I tried x-lite softphone, and it works fine using the softphone settings.

So.. it is either got to be:
1. The HT502 is defective.
or
2. Somehow Voipo is sensing another hardware ATA connected to the BYOD/softphone credentials and the server is doing something.

Weird...

I looked in the logs on my ATA.. this is what I see:
Creating Call object 1 at port 0:0, caller 0
Bound to RTP port 5004, socket 20
ATACallControl::acceptCall on port 0:0, skipSig 0
Cannot find the matching dialog or transaction to accept the call

This above is what happens when it can't answer the call. I checked on the same log when a call works... and the only thing that is different is the error message above "Cannont find the matching dialog or transaction to accept the call"

Quote:

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Originally Posted by mogulman

..If I answer the phone connected to the HT502 on the 2nd ring or later, then I get the busy signal on the HT502 connected phone when I answer. puzzling..

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I am configuring an HT502 for the first time today. I thought it was working great, then discovered that if I answer AFTER the first ring, I hear a fast busy. I do not have another ATA hooked up behind my router, but I do have a couple of SIP phones plugged in; one is on a separate VOIPo account.

I think this must be related to a setting in the HT502, but have not found it.

I have never experienced this with my Linksys ATA. Wondering if anyone can help....

- Jay

I replaced the HT502 with an old Linksys RTP300 that I had in my closet. Everything is working now. So it must be something related to the GS device.

Quote:

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Originally Posted by isgjay

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I am configuring an HT502 for the first time today. I thought it was working great, then discovered that if I answer AFTER the first ring, I hear a fast busy. I do not have another ATA hooked up behind my router, but I do have a couple of SIP phones plugged in; one is on a separate VOIPo account.

I think this must be related to a setting in the HT502, but have not found it.

I have never experienced this with my Linksys ATA. Wondering if anyone can help....

- Jay

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What is your HT502 firmware version? and do you have the random port set to yes or no (default is no)?