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Lately I have had a problem when I pick up a phone I get a message "Device Not Registered" instead of a dialtone. Support says unplug, reboot. I have done that several times and still have a problem. Any suggestions?
My configuration is a Comcast "modem" to the ATA (the non-Linksys model supplied by Voipo), then a wireless router. My bandwidth is usually 12mb down and 4mb up.
Thanks
Is your Comcast "modem" a bridge or a gateway?
or
What is the wan address given out by your modem to the next device in line?
- Disconnect power from all devices.
- Connect router to comcast modem
- Connect ATA to router
- Power up Modem & wiat for it to lock down
- Power up Router and wait for lights to settle down
- Power up ATA
- Make phone call.
Model numbers of the devices and how they are connected would help this thread a whole lot.
Is it just a Comcast modem, and a Grandstream Handy Tone 502 router/ATA? That is the simplest setup and should work. Are you a heavy computer user? Not sure how robust an HT502 is to support a lot of computer traffic.
You look to have registered here almost a year ago so I expect you've had a long good run before this issue. If the modem has not been power cycled in a long time, definitely do that.
VOIPo support (I especially like support@voipo.com) can do much more advanced troubleshooting than the user base here. Hope this gets resolved. Perhaps it is simply a network/Comcast issue that might pass soon?