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So I was looking at my history logs just now and noticed the following:
Wednesday
From: 2028005504 To: 3034813615 06:11 pm 1
Tuesday
From: 6032962367 To: 8582795585 05:12 pm 1
None of those numbers are ours. There was a call from 6032962367 today but it correctly shows as going to: Our Home Phone - Voipo
Does this mean that someone is using our voipo account to call other folks or just that the history is messed up?
Thanks!
Please open a ticket by e-mailing support@voipo.com and a technician can take a look for you and help you further.
Quote:
Originally Posted by SomeWhoCallMeTim
Done!
Thanks.
I am curious about the resolution of this issue, as I am seeing it too. Neither number shown in the history listing is mine. So far it has only happened to political calls from questionable sources.
Here is what I heard from VOIPO Support. The explanation was good enough for me and I haven't seen the issue since then.
>
> I understand, it's possible that certain types of calls, usually from
> telemarketers or similar agencies, use an intermediary service to route
> these calls. This sometimes can involve two separate numbers to route the
> call to the destination number; the source number and the forwarding
> service's number used. When this type of call hits our call details system,
> it can register the call unusually and display how the call is perceived in
> Call History. Although this is not a common occurrence, it has been known
> to take place on occasion.
>
> As we investigate deeper, we can see in the SIP logs that the call was
> purposely made to your VOIPo number and reaches your location. Usually if
> it's an instance where someone else is attempting to utilize your service,
> we can see that information in our call traces.
>
> Do let us know if there are any further concerns we can address for you.
>
> Kind regards
>