Incoming calls hear "your call cannot be completed as dialed"
First problem in years. Tried to call support and I get a message saying high call volumes, please email. That's all good but I need my phone. Where's Tim ? Is this a widespread issue, or just me ?
Ticket: #OIA-868025
Re: Incoming calls hear "your call cannot be completed as dialed"
Call center is closed @ 4:55pm ? What's going on with Voipo ?
Re: Incoming calls hear "your call cannot be completed as dialed"
Hello,
It appears that you have a call route that is blacklisting calls. Please check you call routes. Please let me know if this does not resolve your issue.
Re: Incoming calls hear "your call cannot be completed as dialed"
Good to hear from you again Brandon !! Nothing has changed in the last few years, other than a virtual number I ported out. If there is a blacklist blocking calls, then please remove it. My phone has worked perfectly for years, until I started having issues with my virtual #.
Re: Incoming calls hear "your call cannot be completed as dialed"
Hello,
Good to hear from you as well! I've went ahead and removed this for you. Let me know if this does not resolve this issue you were experiencing.
Also since I forgot to address the hours of operation question - we officially are open from 10am - 6pm CST.
Let me know if I can be of any further help - thanks!
Re: Incoming calls hear "your call cannot be completed as dialed"
I am now able to receive incoming calls ! U Da Man !!
If you could only fix my virtual number issue associated with the ticket listed in my first post. I still get a busy signal when calling my old virtual # from my home phone.
Thanks Brandon !!
Re: Incoming calls hear "your call cannot be completed as dialed"
Resolved - let me know if otherwise, thanks!
Re: Incoming calls hear "your call cannot be completed as dialed"
You are amazing Brandon !! You fixed in 5 minutes, what Support could not fix in 4 days !!
