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So Vonage is working OK? It could be the routing to the Vonage servers is somehow better than VOIPo servers from your location.
VOIPo is good at working with you, and refunding when the service has been unusable. Hope what ever service you end up sticking with is something that will be fuss-free :)
Wishing you the best!
They tried and couldnt do anything. its frustrating like i said because someone with the same IP is working fine. I think it was the hardware they sent but they wouldnt try it.
If you want to send me a ticket number, I'm happy to take a look and make sure support has done everything they could to try to resolve your issue.Quote:
Originally Posted by gavakie
If support has done everything and exhausted resources in trying to solve it, then it may just be that VOIPo won't work well for you and you may be better suited with another provider.
There are many many variables that will determine how well a particular VoIP service works for someone (their router, ISP, network setup, bandwidth usage, connection between them and VOIPo network, etc).
Unfortunately there are some situations where a particular VoIP provider won't work well for someone and we can't make things work for 100% of people. There will always be a small % of people that have contact issues no matter what adjustments are applied due to one of the variables. The good news is that even if someone is in our small % that has issues, they may not be in the % of another provider since all networks are designed differently.
Again, I don't know if that's the case with you and if you send ticket numbers, I'm happy to look at your support history to see if there's more than can be done or not. You can contact me at tim @ voipo.com with them or your account info and I'll take a look.
Tim serious you guys are awesome this is why I want so desperately to find a way for this to work. I just sent you an email a few minutes ago.
One should keep in mind that with VoIP your home network, router, and internet provider are all part of making internet phone work correctly. Quality Of Service (QOS)configuration and support in the router can ensure good quality even when your internet connection is handling other tasks.
If you have an ancient router, consider buying a modern one and learning how to configure it properly. I just got a Draytek Vigor 2130, and it has made quite a difference.
Good luck!
Try putting the Voipo ATA behind your cable modem or your broadband/DSL modem. Many broadband providers do not limit which mac address connects to their modem.
At least this will skip your router and gives your voipo ATA an external IP to determine if it's your router or not.
If you cant call out at all then your broadband provider may have limited the mac address.
If your calls are clean/better then router needs adjustments/config/changes.
If it's the same, then as others mentioned, could be the hops between you and voipo gateway maybe.
Some routers with DMZ aren't really hardware DMZ but software DMZ, so removing the router all together is not always the same as adding a DMZ.
good luck