Order Form Updates

[VOIPoTim]

We are working on a new Order Form that's a little easier to use and better laid out.

What kind of feedback does everyone have for the order process?

[VOIPoTim]

Some other things that go along with this that are in the works:

1) Porting Status Check - See porting status (Submitted, Documentation Received/Processed, Estimated Date, etc)

2) Shipping Tracking - See shipping status and tracking info.

3) Automated Porting Forms - Will Take Info and Generate a Pre-Filled PDF vs a Blank PDF

[barryg]

Some other things that go along with this that are in the works:

1) Porting Status Check - See porting status (Submitted, Documentation Received/Processed, Estimated Date, etc)

Is it currently possible to check porting status online?

If nothing else, you could treat it as an open ticket with VOIPo providing status updates to the ticket, all viewable from Billing Login.

Barry

[VOIPoTim]

Is it currently possible to check porting status online?

If nothing else, you could treat it as an open ticket with VOIPo providing status updates to the ticket, all viewable from Billing Login.

Barry

Not yet, but we're working on automating it more and will be launching a "Porting Center" soon.

You should be notified when we have the ETA for the completion date. If you want to check in the meantime, just contact support.

[Montano]

Order form..... what's that ??

All I ever did was PM you and everything was set up !!

[NY Tel Guy]

Order form..... what's that ??

All I ever did was PM you and everything was set up !!

Boy the way Glenn Miller Played, songs that made the hit parade.......those were the days.

[Xponder1]

We are working on a new Order Form that's a little easier to use and better laid out.

What kind of feedback does everyone have for the order process?

Well I already told you this in my email to support (thanks for the help) but I will list them here for everyone to see.

1. Part of the sign up that is supposed to show your ip shows the wrong ip.
2. The fee for taxes needs listed on the last page. When your making a payment everything should be spelled out in detail.
3. You need the ability to empty your shopping cart and remove items.
4. The process for releasing the phone number you selected in the form needs improved. Currently I could (and have) start a order, start over, start over again and so on and it does not release the numbers even if you close your browser window. The list of available numbers just keeps shrinking.
5. Just a thought since the first virtual number is free you could add that to the order process so you can go ahead and select both numbers.
6. A detailed lease agreement for the adapter you have to accept to complete the order ( for legal reasons ) and the option to just purchase the adapter out right.

Off topic but adding the details you gave me about the cloned second line to the FAQ would help new folks out. I think this is a very cool feature.

[VOIPoTim]

Do you guys like the multi-step process or would you like a single form (VT Style + showing what people will be charged) better?

[Xponder1]

Do you guys like the multi-step process or would you like a single form (VT Style + showing what people will be charged) better?

Call me what you will but what do you mean by VT Style.
Do you have a url? You can send it to me in a pm if you like. I would just like to compare.

[usa2k]

http://viatalk.com = VT style