No devices registered (502)

**voxabox** · 01-24-2009 03:21 PM

Originally Posted by 1bird2

I am seeing the same issue too. Devices will not register (as seen in vpanel). I have a ticket open and am in a dialog with Voipo support.

Question for anyone that has had this -- are you behind or in front of a router (I am, and have always been, behind a router - Linksys WRT54g, running Tomato 1.23).

Thanks,

-bird

my ATA is and has been behind a router (WRT54GS v1.1 w. tomato v1.23)

**1bird2** · 01-24-2009 03:43 PM

Thanks for the info voxabox, I have the exact same config as you do (v 1.1 of the WRT54g as well). Really like the QoS capabilities of this software and I saw a major throughput performance gain when I moved to this configuration a few months back (moved from a Netgear ProSafe fvs33

.

Anyway, back on topic..... Really weird for me I guess. I have zero configuration rules to block anything on the router, and support told me the update should be coming via some address on port 80. I suppose I will temporarily have to move the ATA in front of my router and see if that resolves this problem -- ugh.

-bird

**myvoip07** · 01-24-2009 03:43 PM

Originally Posted by voxabox

my ATA is and has been behind a router (WRT54GS v1.1 w. tomato v1.23)

My ATA is and has been behind a router(WRT54GL with dd-wrt) as well and haven't had any problems. I don't use STUN but does port forwarding on the router for the ATA and other services. Before and after reboot my ATA is still connected.

**1bird2** · 01-24-2009 07:43 PM

Okay -- I have reluctantly moved the ATA outside of the router.

Current configuration:

Cable Modem <--> ATA <--> Router <--> Lan Devices

Still not working, as expected as I think there is something else going on with either the verision of old code that is on my ATA or a configuration issue on there end. Everthing was working until this weekend and I have not made any changes -- until I now moved the ATA to in front of the router.

I have a ticket open and hope to get this resolved soon. Good news is that the failover feature is working as my cell phone rings when someone calls my Voipo number.

-bird

**zevin** · 01-24-2009 09:36 PM

I am also running into this with one of my 502's also. I had a heck of a time getting it to upgrade, now it's upgraded it will not register.

Looks like provisioning is not working or at least yesterday I was able to view the dat files for the 502 and the 286 in FireFox.

**myvoip07** · 01-24-2009 10:23 PM

Originally Posted by zevin

I am also running into this with one of my 502's also. I had a heck of a time getting it to upgrade, now it's upgraded it will not register.

Looks like provisioning is not working or at least yesterday I was able to view the dat files for the 502 and the 286 in FireFox.

This is only for testing if provisioning is the problem. If you have admin access then disable provisioning and manually enter the SIP and your account details and see if it works.

**zevin** · 01-25-2009 12:26 AM

Originally Posted by myvoip07

This is only for testing if provisioning is the problem. If you have admin access then disable provisioning and manually enter the SIP and your account details and see if it works.

I guess they have them locked to MAC address because it will register for only one of the 4 lines I have. I was wanting to switch my GS286 on my main line with this particular GS502. None of my ATA's have anything filled in in the firmware/configuration server path. I have been here awhile.