Finished 11th year with VoipO

[GreenLantern]

Man, I hate to rain on the sunshine post, but my experience has been very different.

My first invoice was July 2010, so I'm at 9 years with Voipo.

I have a reseller account, with over a thousand numbers/accounts spread across the US. Being a Voipo reseller used to be a pretty cool deal.

Unfortunately, 54% of my clients (and counting) have ported away from Voipo in the last few years, due to being fed up with the frequent outages and issues.

The first few years were great. But I've lost count of the outages over the last 4 or 5 years.

These are not "user" or "internet" outages either. I'm talking about Voipo servers going down, routes failing, hours of busy signals, existing devices can't even register to Voipo network, etc. Some specific outages have lasted for days.

There are 3 reseller data centers to choose from, but all 3 go down due to single points of failure on Voipo's network.

When I open a ticket, it often takes hours for a response, which is often something like "have you rebooted your device?" And if I open a ticket after 2pm, I probably won't hear back until the next day.

Hopefully they'll get it together, get serious about support, redundancy, stability, and uptime.

[burris]

I suppose it's different for everybody.

My experience is the same as christcorp...been there since the beginning and except for a few problems over the years, service has been excellent(ask my wife).
After fooling around with different ATA's over the years, I settled on an OBi 202. Good machine and unless I fool with it just keeps working.
I have a cordless phone system with both lines activated. More handsets than 2 old people could ever need.

The service issue Green Lantern has, I don't understand.
Over the years when I create a service ticket, even as recent as last Sunday night, due to my changing features in win10, I received an immediate response....even before I could send another ticket saying I found the problem I caused.

In today's world, how many companies do you know whose Owner comes on line to answer questions or help with a problem?
Remember the world is a virtual computer and computers are evil.

I wish Tim and his company the very best in the coming years.