Something stuck? No Vpanel or inbound calls

[Vumes]

Update::: Don't know if this is normal, but I reverted back, and everything works as it should, but I just looked up and the lights on Line 1 and Line 2 are both blinking together. It's been going on now for about 10 minutes. I made a call and received a call and it works fine, but the lights are blinking.... Anything related to this ongoing problem?

[burris]

Morning Update..

Good Morning, VOIPo....Bet you all had a rough night.

This is a summary of my experience..

I have the 502 and it sits behind a wireless router. Never a problem until the one time it unregistered. Upon reboot, it was ok. I did try my SPA-2102 to see what happens, but although it worked on all functions, it did drop registration from time to time. Haven't tried it on Central02.

Last night I went with the test bed settings. Turned right up and I left it overnight. Still fine this morning.

The only settings I changed were those specified..the rest were as they were after the clone provisioning update a few weeks ago.

What I have now is....

STUN=disabled
Central02 on Sip and OB Proxy
Phone no. in port 1 both in sip user and authenticate
Phone no. +B in port 2 both in sip user and authenticate
Port 1 DNS mode=SRV
Port 2 DNS mode=NAPTR/SRV
Port 1=unreg on reboot=yes
Port 2=unreg on reboot=no

These settings, with the exception of the server selection and +B on line 2 phone number were all the same as it had and was working since inception.

I will leave it on Central02 until you indicate I should switch back to sip.

Thanks to all of you for some really hard work troubleshooting and support all through the night..

[KenH]

Good morning,

Here's the situation at 7:45 AM EST:

HT502 CPL shows both ports registered.

vPanel: You do not currently have any devices registered to our servers!

FXS1:
Outbound: call completed OK
Inbound: Failover

FXS2:
Outbound: call completed OK
Inbound: Failover

Edit:
Power-cycled the HT502 and vPanel shows one registration. Incoming call on both ports working.

Edit:
Unregister on reboot:
FXS1: Yes
FXS2: No

Edit 09:43 EST:
vPanel now showing three devices, all with identical data (port numbers, expiration time, etc.)

Ken

[burris]

The previous thread reminded me to take a look in the VPanel, even though everything is working well..

Tim mentioned that the +B line would not show up in the VPanel, however this is what I see at the moment...I'm still on Central02..

305xxxxxx sip:305xxxxxx@192.168.1.6:5079 2009-01-29 14:01:39 Grandstream HT-502 V1.1B 1.0.1.21
305xxxxxx sip:305xxxxxx@192.168.1.6:5079 2009-01-29 14:01:39 Grandstream HT-502 V1.1B 1.0.1.21

edit: I just did notice that the call history stopped recording at about 6:03 pm last night. I would guess that this was due to the server change.
Certainly not anything important for the moment.

[VOIPoTim]

Edit 09:43 EST:
vPanel now showing three devices, all with identical data (port numbers, expiration time, etc.)

Ken

This is good. I bet enabling Unregister on boot would take care of this. When it shows 3 lines, that's typically what it needed.

[KenH]

This is good. I bet enabling Unregister on boot would take care of this. When it shows 3 lines, that's typically what it needed.

Tim:

Didn't make any changes to configuration, rebooted, and vPanel only showing one device now. Should I change the Unregister on Reboot setting?

Ken

[burris]

Tim..

Should we consider going back to the sip server, even though all seems to be ok?



I was out for a while and tried to call home..Wife said that although both phones rang, line one got an immediate busy when answered, but if line 2 answered, it worked fine.
I got back and rebooted and seems to work now.

[VOIPoBrandon]

Tim..

Should we consider going back to the sip server, even though all seems to be ok?



I was out for a while and tried to call home..Wife said that although both phones rang, line one got an immediate busy when answered, but if line 2 answered, it worked fine.
I got back and rebooted and seems to work now.

Burris, did you happen to have unregister on reboot enabled for both FXS1 and FXS2?

[Xponder1]

Morning update. I still have my device configured as it was last night. Both incoming and outgoing calls are working fine. Vpanel shows only one device listed but someone just mentioned that at this time that is normal. I also noticed Vpanel is not logging calls but that does not surprise me.

Looks good.

[fisamo]

Update::: Don't know if this is normal, but I reverted back, and everything works as it should, but I just looked up and the lights on Line 1 and Line 2 are both blinking together. It's been going on now for about 10 minutes. I made a call and received a call and it works fine, but the lights are blinking.... Anything related to this ongoing problem?

Is that what the device does during a f/w update? (Even if so, not sure why it would have gone on for so long...)