No devices registered in Vpanel

**Huffy** · 02-19-2009 09:49 PM

I got home and my daughter was on the phone (as usual) so I did not think anything was wrong. But then my failover line rang. I checked email and had one from VOIPo about an hour old, telling me my 502 was not registered. I checked vPanel and sure enough, still no devices registed. I booted my daughter off the phone and cycled power on the 502. All is well again in vPanel.

FYI, my 502 is not behind a router.

David

**NY Tel Guy** · 02-19-2009 10:50 PM

Just checked again and Vpanel is showing no devices registered again.

**KenH** · 02-20-2009 05:36 AM

FYI:

I have attempted to use both the provisioned HT502 and PAP2T, but neither device provided the call quality and stability of my PAP2. Certainly, the PAP2T should be able to attain the same level of service if I were able to configure it (no admin access).

Both ports of the PAP2 are being served by central01.voipwelcome.com with FXS1 using port 5079 and FXS2 on port 5062. There is no port-forwarding or DMZ, STUN is not enabled and the registration expiration is set at 3600 seconds. I have had no loss-of-registration issues with these settings.

Ken

Edit: I can provide screen captures of my configuration pages if anyone desires them.

**orum** · 02-20-2009 09:23 AM

I just tried to call home and went straight to voicemail. I rebooted my HT502 last night to get it registered again, but it looks like it lost registration again.

Where are the "no devices registered" emails configured? I have not received one yesterday, or today. Was this a one time event, or monitoring we can set up?

Thanks,
Dan

**NY Tel Guy** · 02-20-2009 09:33 AM

Originally Posted by orum

I just tried to call home and went straight to voicemail. I rebooted my HT502 last night to get it registered again, but it looks like it lost registration again.

Where are the "no devices registered" emails configured? I have not received one yesterday, or today. Was this a one time event, or monitoring we can set up?

Thanks,
Dan

I've never received the e-mail either.

**quattrohead** · 02-20-2009 10:59 AM

For what its worth, my Phonepower supplied 502 has never shown a problem in over 6 months behind the router that I have had them.
What does this tell us ? Dunno.

**abward** · 02-20-2009 11:56 AM

quattrohead,

What is the firmware level of your Phonepower box?

**quattrohead** · 02-20-2009 03:24 PM

Product Model: HT-502 V1.1B
Software Version: Program-- 1.0.1.21 Bootloader-- 1.0.0.9 Core-- 1.0.0.25 Base-- 1.0.0.76
System Up Time: 16:24:23 up 15 days

**usa2k** · 02-20-2009 03:30 PM

Originally Posted by quattrohead

Software Version: Program-- 1.0.1.21 Bootloader-- 1.0.0.9

That is what my HT502 has on VOIPo typing *** 16

**abward** · 02-20-2009 03:45 PM

Well, there goes logic out the window...the firmware are the same.

But, someone from VOIPo should be asking you to go into the admin pages on your Phonepower box and figure out what is different, and makes yours work.