No devices registered in Vpanel

[burris]

Well, there goes logic out the window...the firmware are the same.

But, someone from VOIPo should be asking you to go into the admin pages on your Phonepower box and figure out what is different, and makes yours work.

I'm sure Tim has looked at this, but I think that every provider has a different system of handling their calls as well as registrations.

However, it may be a good idea if they haven't considered it.

[quattrohead]

They have the admin pages locked out with a password.
I had worked with them on a "noise" issue. They did a remote desktop session and then just terminated it when done leaving FF open ....thought FF should have the password in the field so went back and told FF to remember it.
Unfortunately, it seemed to be wrong

Well, there goes logic out the window...the firmware are the same.

But, someone from VOIPo should be asking you to go into the admin pages on your Phonepower box and figure out what is different, and makes yours work.

[VOIPoTim]

This was posted in its own thread, but bears repeating here:

One thing we've seen quite a bit recently is people reporting a loss of registration

Since the devices are re-registering every minute it seems like some people are looking in vPanel right within the 3 second or so window when it's happening.

If you think your device is no registered give it a minute or so to confirm before reporting it to make sure it's not just a case of perfect timing.

[sr98user]

Just checked this morning. And I lost registration. I waited for 5 minutes before I did a reboot. There is no UDP traffic between the SIP server and ATA during that time. After the reboot I am back to normal.

[carlquist]

I had lost registration sometime overnight or early this morning as well. I waited approx 3 mins before rebooting the 502. The devices page never indicated a registration within that time so I went ahead and rebooted. That corrected the problem.

[burris]

Just for the record, I have both my PAP2T as well as my 502(2nd number) online.
I did just take a look at the VPanel for my 2nd line, and although the 502 shows as registered in the ATA, I had to do a manual reboot for it to really register.
Outbound of course, did work before I rebooted. Now it does shows in the panel.
The 502 is set for 1 minute registration and is pointed to the sip server..

The PAP2T sits there and purrs..not a problem.

[dlangley]

After about 2 weeks of no probems, yesterday I started having registration problems again.
Once yesterday afternoon, once last night and once this morning.
Yesterday afternoon: 1 port showed as registered, calls went to failover.
last night: port 2 unregistered but still got calls on port 1.
this morning: same as last night.

in all 3 cases a reboot fixed the registrations.

[orum]

Lost registration again last night/this morning...

Dan

[Montano]

My BYOD PAP2T has had no registration issues for a couple weeks now. I'm feeling better and better as each trouble free day passes.

[Brian]

Lost registration on one of my lines this AM (and I waited quite a while before I power cycled).