No devices registered in Vpanel

**Xponder1** · 02-23-2009 10:12 AM

The people who are saying they had a problem today need to indicate if they rebooted last night so they know if its related to the old problem or if its something else.

I rebooted yesterday and everything is still fine.System Up Time: 10:13:19 up 14:11

**Brian** · 02-23-2009 10:14 AM

Yes, I followed Tim's instructions and rebooted right after he told us to

**burris** · 02-23-2009 10:35 AM

After all the good things that were happening, I'm sorry to say that after 13 1/2 hours of up time on my 502, it just dropped registration..however a reboot quickly restored it.

Meanwhile, the PAP2T has not missed once.

**VOIPoTim** · 02-23-2009 10:40 AM

Are you guys sure it wasn't just in the process of re-registering or was it down for a while?

**Brian** · 02-23-2009 10:44 AM

Originally Posted by VOIPoTim

Are you guys sure it wasn't just in the process of re-registering or was it down for a while?

I don't know what time it went down, but when I checked, I gave it a good couple mins before posting.

**Hawkmeister** · 02-23-2009 10:46 AM

Tim,

Remember, I was actually dropped from a call I was on. That's how I knew it happened. If it was in the process of re-registering, why would it have dropped me from the call?

It probably took me ~ 4/5 minutes from the dropped call, until I manually rebooted the ATA.

**VOIPoTim** · 02-23-2009 12:01 PM

Originally Posted by Hawkmeister

Tim,

Remember, I was actually dropped from a call I was on. That's how I knew it happened. If it was in the process of re-registering, why would it have dropped me from the call?

It probably took me ~ 4/5 minutes from the dropped call, until I manually rebooted the ATA.

Were you on the older .8 firmware by chance?

**Hawkmeister** · 02-23-2009 12:13 PM

Hi Tim,

I don't believe so. I've tried to keep things updated. Here's the ATA detail..

Product Model: HT-502 V1.1B
Software Version: Program-- 1.0.1.21 Bootloader-- 1.0.0.9 Core-- 1.0.0.25 Base-- 1.0.0.76

I don't know if the Motorola Cable modem logs would be of any help. I have noticed records being logged that were not present prior to adding the ATA. The following is an example of the events:

2009-02-17 09:02:23 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-02-17 09:02:21 6-Notice M571.4 Ethernet link dormant - not currently active
2009-02-17 09:02:19 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-02-17 09:02:11 6-Notice M571.4 Ethernet link dormant - not currently active
2009-02-17 09:02:09 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-02-17 09:02:07 6-Notice M571.4 Ethernet link dormant - not currently active

Let me know if there's anything else i can provide in my environment that will help troubleshoot.

**Xponder1** · 02-23-2009 01:01 PM

Tim you think it would help to find the cause if the logging on the devices was set to debug? Last time you gave out the pass I noticed a log level setting. Maybe its something simple that is not getting logged because its set to error only or something like that.

Just tossing out ideas. I understand that would create a lot of traffic so maybe try it with a test group (folks who have more problems then others perhaps).

Mine is still up.
Product Model: HT-502 V1.1B
Software Version: Program-- 1.0.1.21 Bootloader-- 1.0.0.9 Core-- 1.0.0.25 Base-- 1.0.0.76
System Up Time: 13:03:02 up 17:00

**burris** · 02-23-2009 10:46 AM

Originally Posted by VOIPoTim

Are you guys sure it wasn't just in the process of re-registering or was it down for a while?

I can't tell you.

I know it was up and running for over 13 hours. I clicked on my tab and it was down. I looked at the VPanel and it said device was down.
If it was reregistering, why would it go down?

Tim, this is my second line and it's on the 502. I only use it for testing, so any tests you need to run on it...go ahead.
I won't be around to help for the rest of the afternoon, but you can do whatever you need to do.