Call Log Planning

[VOIPoTim]

Hey Guys,

Quick question. We're going to need to start archiving call records. We just imported 1,779,548 records from recently.

What do you guys think is a reasonable period for customer access to call logs?

45 days?

We're planning on adding a utility to export/download them as well.

[NY Tel Guy]

Hey Guys,

Quick question. We're going to need to start archiving call records. We just imported 1,779,548 records from recently.

What do you guys think is a reasonable period for customer access to call logs?

45 days?

We're planning on adding a utility to export/download them as well.

6 months is the standard.

[Xponder1]

60 to 90 days

[TomP]

My prior service (BroadVoice) provides 16 months of call history.

[Montano]

1 hour should be fine

[burris]

I should think that if you have a download function, you don't need to keep them for a long time.

Think POTS...what call records? We sure get spoiled..

[Brian]

I think it should be longer than 45 days, but months and months isn't necessarily needed. How about an option to retain X records per customer? If you don't want to do that, I'd say 60 days minimum.

[TomP]

Now that the Call History is back online, I see that the search function allows looking back to 2007, 2008 or 2009. Not much point in a multi-year search function if the history won't go back that far. Don't get me wrong, I have no problem with a few months of history and a download function. It just looks like a broader range was being considered by the developers.

[scott2020]

Personally I wouldn't care about anything over 60-90 days, especially if there is another option to download from an archive. But really who needs to go back a year or more?

[gbh2o]

I would prefer they be held for a longer period of time. However, they do not all need to be immediately available. I could accept download only of archived/compressed files for anything over 60 days. Perhaps have archived records available for 6 months?