I would have to agree that the porting process needs some work. I also was waiting and asking for status, without any real idea what was going on. Once, it was mentioned that there was an issue, but when i asked no response of what the issue was. Number finally ported after a month and having to pay an additional 1 1/2 months of ATT.

I would also say that another number went through without any problems within 10 days. I was also told that they were in the process of making major improvements to the porting process. And I believe they are in the process of doing so.

Better communication regarding the porting process and current status of the port must occur, even without the future vpanel upgrades. Maybe a weekly email (or update to the ticket) to the customer on the status of the port for any customers waiting longer than 10 days for port. The porting tickets should not be closed until the port is complete.