Outage - 1AM Central

[stason99]

As for other providers using Grandstream from reading past posts VOIPo used another Grandsteam device and it worked fine. Just because other providers use Grandstream devices does not mean they use a 502. It also does not mean they are configured the same by Grandstream.

PhonePower currently ships Grandstream HT502. http://support.phonepower.com/Home/t...e/Default.aspx . I’m not advertising or anything. Just for information purpose. They are shipping it for quite long time as I read on forums. And they don’t have frequent disconnection issues. Too much depends on how the whole structure of a VOIP company is organized, and not just a user’s hardware. The fact that another company is using HT502s with no problems is a very important argument here.

My understanding from Tim's replies is that the 502 was selected for 2 main reasons. First it has a built in router (which I have tested and must say I do not recommend anyone use it as a router). Second it makes more business since because Grandstream configures all the ATA's for them.

There was a post somewhere on http://www.dslreports.com/forum/voip which says that VOIPo chose HT502 because they got many on them (thousands) left from another company that Timothy was running, and it was a good deal since they got them either for free or very cheap. As I recall, that post was made by Timothy. Sorry for not providing a link. I know it sounds like if I was spreading rumors or something… If anyone had encountered that post, please, give us a link.

I agree with you. However as I have already pointed out the problem is a Grandstream firmware or hardware issue. If it were a VOIPo issue all of the BYOD folks and the others who have the Linksys would have a issue. I have another 502 that was sent to me and that thing was dead out of the box.

Some PAP2T users lost registration anyway. http://forums.voipo.com/showthread.php?t=1226&page=2 (post from wagnerb ).

VOIPo offered me to switch to PAP2T but I refused because in this case I would need to spend extra $40 for a router, which I normally don’t need. And I would spend some time to configure all that. They refused to pay for a router that I would buy. You just sign up knowing that you will get a free adapter, but soon realize that you must spend extra money for a router if you want to make your phone line finally work. This is somewhat ridiculous. All I’m saying is that this is not the way business should run. I’m still giving then a chance to fix the problem with 502s.

I did not say they gave a cash credit. What they did do and Tim can confirm this for you is extend your paid period for the time without service.

It took me 2 days of communication and 8 ticket replies total to get the 14 days credit. I was repeatedly told that this is against company’s policy. Even after rebate was issued, Tim wrote:
“We do not provide any SLA or uptime guarantee for residential service and the service is provided on an as-is basis. Please refer to the TOS if you have additional questions about this policy.”

I’m saying that some promises on forum is one thing but real life examples is different.

Oh, and never has the service ever been down for more than a few hours. How long it takes to resolve it usually depends on how long it takes you to check your email and unplug the ATA.

Yes. But if registration is lost when my wife is home and I’m at work, I simply can’t call through. She doesn’t have a cell (she doesn’t really need one). She doesn’t go online too often, and there’s no way for me to reset that damn adapter or call her any other way. When she doesn’t receive calls because she thinks no one calls, that’s all. So, in my case the outage is for a whole day! Now, I guess, she has to sit next to the adapter and reset it every 5 minutes.

Because I predict another outage within next 1-2 weeks. We’ll see.

While there’s some criticism in my post here, I still hope VOIPo will not delete it. After all, I wish them do best and I’m still the customer.