Number Transfer Center
Based on feedback we've received during launch, we've added a new Number Transfer Center which will allow you to track you number transfer/porting status when transferring a number from another provider to VOIPo.
Transfer Status Information
As we progress through the transfer process, the system will update showing the dates for each of the following events:
1) When we receive the paperwork
2) When we accept the paperwork and submit it
3) Estimated transfer completion date
In the event that there's an error or something needs to be resubmitted, it'll also show an error status and explain what needs to be done to correct it.
Some things are manually entered in (such as faxed documents) so there may be up to a 48 hour delay in the information there. If you submit documents, please wait for at least 48 hours for them to be verified and entered.
Notifications
With each status change, you'll get an e-mail notification with the updated information.
If we are waiting on your documents, you'll get a reminder e-mail automatically every other day until the documents are received or the process is canceled.
In the event that the transfer is denied or has an error, you'll also get an e-mail notification for this explaining what information we need to correct it or how to resubmit it.
New Orders
Starting 3/1, new orders with a number transfer are automatically entered into this system. Users will also receive an e-mail with instructions for submitting their transfer paperwork automatically at the time of order.
Checking Your Number Transfer Status
Simply access http://voipo.com/transfers and provide the number being transferred and the e-mail associated with it to check the status.
Originally Posted by Dave_N
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