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Thread: Help Needed: Reviews

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  1. #1
    Join Date
    Mar 2009
    Posts
    513

    Default Re: Help Needed: Reviews

    Quote Originally Posted by VOIPoTim View Post
    If you're talking about the password changing hourly, that shouldn't affect rebooting at all. As far as I know the only ones seeing this are users that have either reported issues so we have certain things enabled on their ATAs or they're users with custom provisioning entries.

    I don't believe users with standard provisioning see this unless we apply a change to the primary provisioning profiles.

    When a user has anything outside of the normal provisioning profile, all the provisioning fields are provisioned each time since they're not using our standard template. This doesn't cause any interruption of service since it's only about 2 seconds and the PAP2 waits until it's idle. The registration doesn't even expire before the provisioning change is applied since they're set to 5 minutes, so there's no interruption at all.
    I would like to better understand why I have this 2-3 second blip every hour. To be honest it's of concern to me in the sense - if a incoming or outgoing call is attempted during this blip, I take it the call with fail?

    Also, I'm curious as to why my password changes hourly? Does this mean if I will not be able to use a softphone? And, why should I have anything outside normal in my provisioning profile? Other than issues with the virtual number (distinctive ring and voicemail - which were rearchitected in the last week and so presumably done at server level) the only request I had was to be moved to east01. Feel free to reply to my email on record, it that's preferred.
    Russell

  2. #2
    Join Date
    Mar 2009
    Posts
    513

    Default Re: Help Needed: Reviews

    Also, if some admin can move the discussion about an hourly rebooting to a new thread and leave a link in here to the new thread it would be appreciated.
    Russell

  3. #3
    Join Date
    Mar 2009
    Posts
    513

    Default Re: Help Needed: Reviews

    Quote Originally Posted by dcurrey View Post
    My pap2t has never made it past the hour mark since it was updated to 5.x firmware. It may have had that problem before. They make an hourly change to my config. I have asked support about reboot problem they say its normal.

    I know what is being changed but not sure why they do it that way. I am sure Tim would prefer I keep my mouth shut about it.
    I didn't see Tim's message and have now seen it.
    Last edited by Russell; 04-07-2009 at 04:50 AM.
    Russell

  4. #4
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,043

    Default Re: Help Needed: Reviews

    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  5. #5
    Join Date
    Mar 2009
    Posts
    18

    Default Re: Help Needed: Reviews

    I was able to confirm if you are on the phone when it provisions the ata will wait for you call to end. Has the same behavior if you make a config change manually.

    The ata might see the line go off hook and wait for call to complete before rebooting when placing a call. I have not tested this. But yea you will have a couple seconds downtime while the ata reboots and re-registers.

    Its not the sip password thats being changed. So your softphone should continue to work.

  6. #6
    Join Date
    Mar 2009
    Posts
    513

    Default Re: Help Needed: Reviews

    Quote Originally Posted by dcurrey View Post
    I was able to confirm if you are on the phone when it provisions the ata will wait for you call to end. Has the same behavior if you make a config change manually.

    The ata might see the line go off hook and wait for call to complete before rebooting when placing a call. I have not tested this. But yea you will have a couple seconds downtime while the ata reboots and re-registers.

    Its not the sip password thats being changed. So your softphone should continue to work.
    Then the only other password I can think of is the admin password. I'm puzzled as to why that needs to be changed hourly. No one from the outside can access the PAP2 since it's behind a NAT router. So why change the password every hour? Needless to say my concern is this window of downtime (however small).
    Russell

  7. #7
    Join Date
    Jan 2009
    Posts
    13

    Default Re: Help Needed: Reviews

    I'm curious too now. Tim, what password is being changed hourly?

  8. #8
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: Help Needed: Reviews

    Quote Originally Posted by dcurrey View Post
    I was able to confirm if you are on the phone when it provisions the ata will wait for you call to end. Has the same behavior if you make a config change manually.

    The ata might see the line go off hook and wait for call to complete before rebooting when placing a call. I have not tested this. But yea you will have a couple seconds downtime while the ata reboots and re-registers.

    Its not the sip password thats being changed. So your softphone should continue to work.
    Thanks for testing this. If thats the case there is nothing at all to worry about or even discuss for that matter. Now that I am out of "The planet" I am pretty sure its smooth sailing here out.

  9. #9
    Join Date
    Dec 2008
    Posts
    200

    Default Re: Help Needed: Reviews

    Quote Originally Posted by Xponder1 View Post
    Thanks for testing this. If thats the case there is nothing at all to worry about or even discuss for that matter. Now that I am out of "The planet" I am pretty sure its smooth sailing here out.
    Outgoing and while you are on call it is not an issue. But while the ATA is rebooting (during the 2-3 seconds), if you had an incoming call, I assume it will fail. NAT entries will be there. But when the router tries to hand off the packet to ATA , the packet will be lost since there will be no one on the other to receive. Since its UDP, retries will not happen.

  10. #10
    Join Date
    Feb 2007
    Location
    Michigan
    Posts
    2,220

    Default Re: Help Needed: Reviews

    Quote Originally Posted by sr98user View Post
    Since its UDP, retries will not happen.
    I thought only the voice stream was UDP.
    UDP is fast but "careless" because voice won't care about a small gap.


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