Debating

[Xponder1]

Along the same lines it's with the reviews, some people want to "prove" that we tried to get people to change reviews even though that was not the case.

When we have a special, some of the same people post that we "need cash" even though we have huge liquidity right now.

Obviously trying to interact with the community provokes a lot of this and it's just part of it, but it seems like lately it's been on the rise.

Maybe people are just tense about the economy?

Not trying to be rude but I think you care too much what folks say on there. From what I can tell the majority of your customers are happy. There are only what 5 negative ((56 positive) (5 negative)) reviews. I will not call anyone out but at least 1 of those peoples issues have nothing to do with VOIPo, one exaggerated and lied (and that is me putting it nicely), one needs to update their review because I think replacing their ATA probably fixed their problem, and then there is the guy who received a refund so who cares what he thinks anyway.

Oh, and I do not understand the thought process for some of these people who you offer a refund and they treat it like your trying to pay them off or bribe them. You did not offer them anything extra you just said "I understand your unhappy with the service so here is your money back and I wish you the best".

Everyone has different setups and if something does not work they just assume its VOIPo but then they replace their router firmware or forward a port and it works. Not your problem.

In my opinion replies from VOIPo on there should be limited to answering tech questions and everything else should be blown off. It's no ones business but yours what your infrastructure is like. They either buy it and love it or they get their money back and try something else (and maybe try again later).

The rating system on DSL reports is broken anyway. At least here on these forums you have the control to keep things orderly.