Quote Originally Posted by Russell View Post
No, I have no ports forwarded. I've never had to port forward in the past (with ViaTalk using a PAP2T or SunRocket before ViaTalk) and I have a definite preference not to have to port forward. Surely, if it was an issue with port forwarding, I would have noticed this before?
Support can do some traces to look into it more, but it's possible that the port ranges you're running into have shifted some since we've grown and maybe that's why they're not getting through. Again, no way to know without watching it happen, but 99% of the time the dead air issues are resolved with port forwarding and disabling any ALG so it sounds pretty close.