Outage? and can't get to secure.voipo.com to open a ticket either

[Dave_N]

Hi,

Anyone else experiencing an inability to call out or in. I would open a ticket but I can't get to secure.voipo.com either.

N/NW chicago suburbs if that matters.

[scott2020]

I have servers in The Planet in Dallas and they have disappeared off the face of The Planet... no pun intended. What's going on at The Planet? Just a black hole right now. support.voipo.com I believe is there. My servers are unreachable.

[VOIPoTim]

Are you using BYOD?

If you're having a service outage, please contact support for assistance.

As for vPanel, please see this announcement: http://forums.voipo.com/showthread.p...1931#post11931

[Xponder1]

The problem is some kind of internet outage. I was unable to load Google, then my own site at hostgator went down, hostgator was down, VOIPo was down.

Tried calling and was unable to call out.
Ya something is going on.

Edit - since I got this site to load I can dial out but hostgator.com and my sites at the planet are not loading.

Edit again Tim knows lol http://forums.voipo.com/showthread.php?t=1428

[Dave_N]

Are you using BYOD?

If you're having a service outage, please contact support for assistance.

As for vPanel, please see this announcement: http://forums.voipo.com/showthread.p...1931#post11931

No, I am not using BYOD. I am not at home but if I dial my home number it is now being answered by voice mail. It was Ring no answer.

[VOIPoTim]

No, I am not using BYOD. I am not at home but if I dial my home number it is now being answer by voice mail. It was Ring no answer.

Go ahead and open a ticket or give us a call so we can look into this for you. Everything should be normal at this time.

[Dave_N]

No, I am not using BYOD. I am not at home but if I dial my home number it is now being answered by voice mail. It was Ring no answer.

And I can get to vpanel now and it show my devices connected.

[zcnkac]

I can also confirm a blip on central01 between 3:05 PM and 3:15 PM PDT when my asterisk had to re-attempt registrations because of timeouts. My traceroute is,

traceroute to central01.voipwelcome.com (67.228.251.106), 30 hops max, 40 byte packets
1 unknown (192.168.1.1) 3.673 ms 3.657 ms 3.640 ms
2 * * *
3 te-3-4-ur03.santaclara.ca.sfba.comcast.net (68.85.190.249) 26.345 ms 26.344 ms 26.330 ms
4 te-8-2-ur01.santaclara.ca.sfba.comcast.net (68.87.226.74) 26.315 ms 27.291 ms 27.275 ms
5 be-30-ar01.sfsutro.ca.sfba.comcast.net (68.87.226.185) 30.355 ms 30.344 ms 30.327 ms
6 pos-1-8-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.91.229) 31.318 ms 23.092 ms 20.929 ms
7 pos-0-8-0-0-cr01.losangeles.ca.ibone.comcast.net (68.86.85.82) 31.414 ms 31.398 ms 31.384 ms
8 pos-0-14-0-0-cr01.dallas.tx.ibone.comcast.net (68.86.85.142) 66.382 ms 66.373 ms 71.508 ms
9 softlayer-cr01.dallas.tx.ibone.comcast.net (75.149.228.34) 71.495 ms 68.406 ms 69.397 ms
10 po2.dar02.dal01.dallas-datacenter.com (66.228.118.207) 69.383 ms 69.410 ms 70.981 ms
11 po2.fcr04.dal01.dallas-datacenter.com (66.228.118.21 65.547 ms 67.151 ms 67.109 ms
12 central01.voipwelcome.com (67.228.251.106) 67.097 ms 58.515 ms 65.943 ms

[Xponder1]

Tim could a Vpanel outage cause other servers to have a problem even if for just a short time. It's kind of odd how the moment "The Planet" went down I was unable to call out and others had issues too.

[scott2020]

During the time when I could not make or receive calls, I was able to PING and Trace to central01 without any problems. However I got many registration errors on my asterisk box. I'll look in the log file and see what it thought was wrong.

Several of these in my log files around 17:12 central time:

[2009-05-12 17:11:09] NOTICE[2911] chan_sip.c: -- Registration for 'mydidnumber@central01.voipwelcome.com' timed out, trying again (Attempt #2)

Seems like maybe a bigger Dallas based outage or something?