We use our phone very little - no one is home during the day M-F. I noticed the issues with dead air on Monday when I took the day off and had to call tree companies. And, my child complained the same day when she dialed and couldn't hear anything. I hate to ask family members if they're having issues with the phone - I then get accused (from previous experience when a different provider was having technical issues) of going with a "cheap phone company". And, it's not said as a compliment to my thriftiness.