Distinctive ring via virtual number not working?

[Russell]

Call main number from cell. Hear distinctive ring. Call virtual number from the same cell, don't hear distinctive ring. For the calls in my incoming log at 8:06 and 8:07, if you need details. I can open a ticket if the feeling is that it's specific to my number. I'm on east01.

[Russell]

Opened ticket. Brandon fixed it.

[usa2k]

That sounded like a feature to tell them apart!

[Russell]

That sounded like a feature to tell them apart!

:-). Actually, that feature will be arriving soon.

[VOIPoBrandon]

Hey guys -- check out "Features" -> "Virtual Numbers" -- please do let me know if you see / experience any issues. Thanks!

[chpalmer]

Very Cool!!

[Russell]

Very Cool!!

Agreed! Brandon, do I take it that any distinctive ring in place will override the ring tone for the virtual number? At least that's what my simple test shows. Thanks a bunch!

[VOIPoBrandon]

Agreed! Brandon, do I take it that any distinctive ring in place will override the ring tone for the virtual number? At least that's what my simple test shows. Thanks a bunch!

That is correct, if you do have a distinctive ring tone setup for a virtual number, regardless of the Caller (it will ring that ring tone); otherwise it'll ring the ring tone of the Caller (if one is setup) and if all else fails, will default to normal ring.

[ralfaro]

That is correct, if you do have a distinctive ring tone setup for a virtual number, regardless of the Caller (it will ring that ring tone); otherwise it'll ring the ring tone of the Caller (if one is setup) and if all else fails, will default to normal ring.

Brandon,

This ddoesn't seem to be working for me. I set my virtual number to use distinctive ring 4 and saved the settings, but the ring remains the same, one long ring which is the normal one. Ring 4 I believe should be 1 short, one long and one short.
I even power cycled the pap2 just in case this was required.
Am I not doing this correctly?

RA

[voipinit]

It doesn't work for me either with the HT-502. With ring tone 1 set up in Vpanel and the 502.