MWI not turning off...

**VOIPoBrandon** · 06-02-2009 03:23 PM

Hey guys -- we have restructured the MWI notifications. You should now have your MWI updated ~ every 5 minutes. Please advise if you continue to see any issues in relation to this, thanks!

**voipinit** · 06-02-2009 05:21 PM

working perfect for me now, thanks!!

**TomP** · 06-03-2009 06:23 AM

Still not working for me. I confirmed that the Voicemail Tone was set to ON. However, the MWI light still blinks after I've deleted all messages. I waited over 10 minutes to see if the recent update may have fixed this. No joy yet.

**VOIPoTim** · 06-03-2009 10:52 AM

Originally Posted by TomP

Still not working for me. I confirmed that the Voicemail Tone was set to ON. However, the MWI light still blinks after I've deleted all messages. I waited over 10 minutes to see if the recent update may have fixed this. No joy yet.

Do you have port forwarding enabled? Basically when the MWI updates, it sends a signal to the ATA, but if the router doesn't let it through (some won't since there was no outgoing connection to initiate it...it considers it foreign), that could be an issue.

**TomP** · 06-03-2009 11:55 AM

Originally Posted by VOIPoTim

Do you have port forwarding enabled? Basically when the MWI updates, it sends a signal to the ATA, but if the router doesn't let it through (some won't since there was no outgoing connection to initiate it...it considers it foreign), that could be an issue.

Pretty sure I have the appropriate ports forwarded. I'll double-check when I get home to be sure.

**fisamo** · 06-03-2009 11:32 AM

Originally Posted by TomP

Still not working for me. I confirmed that the Voicemail Tone was set to ON. However, the MWI light still blinks after I've deleted all messages. I waited over 10 minutes to see if the recent update may have fixed this. No joy yet.

Let me make a suggestion:

Leave yourself a voicemail message.
If not already on, wait until the MWI light turns on.
Pick up the Voipo phone; you should hear stutter tone.
Using the website or another line (not a Voipo line), delete or listen to the voicemail message.
Watch the Line indicator on the PAP2, and see if/when it goes from slow flash to solid on.
Does your MWI stop flashing when the Line light is solid? When you pick up the phone, do you hear stutter tone?

If you still hear stutter tone (and Line light on the ATA continues to flash slowly), it's a problem with the MWI signal between Voipo and your ATA. If the Line light goes solid and stutter tone goes away but MWI light continues to flash/stays on, it's a problem between the ATA and your phone. This piece of information is critical to solving the problem.

**TomP** · 06-03-2009 11:58 AM

Originally Posted by fisamo

Let me make a suggestion:

Leave yourself a voicemail message.
If not already on, wait until the MWI light turns on.
Pick up the Voipo phone; you should hear stutter tone.
Using the website or another line (not a Voipo line), delete or listen to the voicemail message.
Watch the Line indicator on the PAP2, and see if/when it goes from slow flash to solid on.
Does your MWI stop flashing when the Line light is solid? When you pick up the phone, do you hear stutter tone?

If you still hear stutter tone (and Line light on the ATA continues to flash slowly), it's a problem with the MWI signal between Voipo and your ATA. If the Line light goes solid and stutter tone goes away but MWI light continues to flash/stays on, it's a problem between the ATA and your phone. This piece of information is critical to solving the problem.

Thanks for the suggestion! I'll give this a try when I'm home to watch everything.

**fisamo** · 06-03-2009 04:14 PM

One other thing--with the Voicemail Tone set to on (I think) it may take a little while for the light to clear. If it hasn't cleared within 30 minutes, it probably won't. The Uniden manual isn't super helpful--here's what it says about "Voicemail Tone":

Voice Mail Tone sets the voice mail tone. If your service does not support SDT
message signal, set your VMWI (Visual Message Waiting Inculcator) not to detect
SDT message signal.
1) Press the MENU soft key. Select the Global Setup menu, and then the Voice Mail
Tone Submenu.
2) Press volume up or volume down to set the
voice message indication (SDT message signal) to On or
Off.
3) Press the OK soft key. You will hear a confirmation tone.

---

Point is, I believe that with "Voicemail tone" set to ON, the phone is supposed to go off-hook now and again to see if the msg waiting light should be flashing or not. What I don't know is what triggers it to go off-hook. Obviously, if you pick up the line, you'll be able to tell if the stutter dial tone (SDT) is there or not, one would think the phone could, too.

I think that if you set the Voicemail Tone to OFF, the Uniden phones are supposed to look for the FSK signal from the ATA (which it should send). You might try the above test again with Voicemail Tone set to OFF. No guarantees, though.

**TomP** · 06-03-2009 09:28 PM

Okay, I confirmed that VOIPo-specified ports are forwarded.

I also tested per fisamo's instructions. In both cases (Voicemail Tone set to On or Off), when I have a message waiting & I pick up line 1, I get the stutter tone. The Line 1 light on the PAP2 blinks slowly while I have that line off the hook. If I delete the message via vPanel, nothing changes as far as the Line 1 blinking on the PAP2 goes -- still blinks slowly. The phone, however, goes from dial tone to busy signal, as one might expect when the phone is off the hook. The PAP2 Line 1 slow blink only stops when I hang up line 1.

The first couple of times I tried it, the MWI light went off after I deleted the message via vPanel and put line 1 back on the hook (i.e. hung up). However, subsequent tests using the same procedure did not work (MWI light remained on). There is no stutter tone when all messages are deleted and the MWI light is still on.