Zoiper Softphone Help

**Xponder1** · 06-21-2009 06:05 PM

Originally Posted by VOIPoTim

The info in the control panel will be correct.

What kind of error is it giving you? Are you using it from the same network where you have your adapter connected?

Tim,
My control panel says sip.voipwelcome.com . If you will recall it was me setting my softphone to that that caused a service interruption resulting in my account being suspended just about a month or two ago. My ATA is on Central01.

Are you sure what it says in Vpanel is correct?

**VOIPoTim** · 06-21-2009 06:38 PM

Originally Posted by Xponder1

Tim,
My control panel says sip.voipwelcome.com . If you will recall it was me setting my softphone to that that caused a service interruption resulting in my account being suspended just about a month or two ago. My ATA is on Central01.

Are you sure what it says in Vpanel is correct?

Yeah. It's setup differently now. I'll post a full softphone update tonight but basically the vPanel info is correct.

**Russell** · 06-21-2009 07:34 PM

Originally Posted by VOIPoTim

Yeah. It's setup differently now. I'll post a full softphone update tonight but basically the vPanel info is correct.

Looking forward to the posting ... I set one child who has gone for a four week camp with the new vPanel credentials which I set up this afternoon. Zoiper set up NOT to register. The child successfully called home.

Another child in Central America has the old credentials which I got via a ticket some months back. The child just called a few minutes ago. Once again setup to not register but using the same server as my ATA. Can I leave this as is?

And, we'll be on vacation in July with the ATA unplugged and using a softphone when we have Internet access.

**VOIPoTim** · 06-21-2009 11:07 PM

Originally Posted by Russell

Another child in Central America has the old credentials which I got via a ticket some months back. The child just called a few minutes ago. Once again setup to not register but using the same server as my ATA. Can I leave this as is?

Yes, you can leave as is. The changes really only affect customers without SIP credentials already.

**bwyatt** · 08-24-2009 05:54 PM

I'm in my VPanel now and have the following information provided at BETA; SIP ACCOUNTS:

Here you can create SIP accounts that you can use with any SIP compatible Softphone or ATA device to receive calls.

These SIP accounts are for inbound calls only and we do not offer outbound calling services for them at this time.

I was hoping to use 3rd party softphone as described in this thread, but according to the info above I will only be able to receive calls, not make them.

Am I missing something?

Thanks,

Bill

**VOIPoTim** · 08-24-2009 06:15 PM

Originally Posted by bwyatt

I'm in my VPanel now and have the following information provided at BETA; SIP ACCOUNTS:

Here you can create SIP accounts that you can use with any SIP compatible Softphone or ATA device to receive calls.

These SIP accounts are for inbound calls only and we do not offer outbound calling services for them at this time.

I was hoping to use 3rd party softphone as described in this thread, but according to the info above I will only be able to receive calls, not make them.

Am I missing something?

Thanks,

Bill

We actually don't offer pay as you go outbound calling....only inbound service. I know some providers do that, but we stick to residential service and inbound forwarding.

If you need outbound calling, you'll need to get an unlimited residential plan.

Here is some information: http://www.voipo.com/residential.shtml

**fisamo** · 08-24-2009 06:33 PM

Sounds like you're using an Express account, not the BYOD/Softphone feature of the Residential account. The Residential account can also get SIP credentials for making and receiving calls. However, the calls made on that account are limited to domestic use.

**bwyatt** · 08-24-2009 08:46 PM

Originally Posted by fisamo

Sounds like you're using an Express account, not the BYOD/Softphone feature of the Residential account. The Residential account can also get SIP credentials for making and receiving calls. However, the calls made on that account are limited to domestic use.

Yes, I have an express account. I'm catching on and quite impressed with the response and activity here!

I'm opening a residential account and learned this evening that in order to keep my toll free number forwarding I will need two separate accounts - express and residential.

Just a minor inconvenience. It would be nice to be able to upgrade my existing account to accommodate the additions instead of the necessity of having individual accounts. (Not complaining - just a suggestion!)