Zoiper Softphone Help

[fisamo]

Sounds like you're using an Express account, not the BYOD/Softphone feature of the Residential account. The Residential account can also get SIP credentials for making and receiving calls. However, the calls made on that account are limited to domestic use.

[bwyatt]

Sounds like you're using an Express account, not the BYOD/Softphone feature of the Residential account. The Residential account can also get SIP credentials for making and receiving calls. However, the calls made on that account are limited to domestic use.

Yes, I have an express account. I'm catching on and quite impressed with the response and activity here!

I'm opening a residential account and learned this evening that in order to keep my toll free number forwarding I will need two separate accounts - express and residential.

Just a minor inconvenience. It would be nice to be able to upgrade my existing account to accommodate the additions instead of the necessity of having individual accounts. (Not complaining - just a suggestion!)

[fisamo]

You can 'link' your accounts in vPanel. If the system doesn't link them automatically, submit a ticket and request it. In the top center, next to your name and the logout button, there's a dropdown selector. If your accounts are linked, you can switch between 'vpanels' using that selector. My Express and Residential accounts are linked, so I can log in with either set of username/password (for vPanel), and switch over to the other one.