Opened two residential accounts today and am in the process of porting numbers to both. Opened a fax number as well and chose the toll free option. Support then explained that I could port my local fax number and replace the toll free fax once it goes through, so that's now in the mix.

Could not complete the transaction through Vpanel, but the chat support did it manually with me online and everything was linked in Vpanel when all was done. Could not have been smoother.

Assuming former provider will accomodate the transfer in a reasonable amount of time, this was indeed an experience to brag about.