Alternate Device Testing

**Xponder1** · 08-18-2009 06:35 PM

Device worked great until tonight. I received a call and the device lost its sip connections. I unplugged it and it connected again. Made a test outgoing call and that was fine. Made a couple test incoming calls and both failed. The phone would ring but it was dead air on this end followed by a busy tone. Submitted a ticket (Ticket ID: RSE-677109 ) and continued trying. Managed to receive two calls and then the device lost connection again and has not reconnected.

Waiting on support to reply before I reset it again.

**Xponder1** · 08-18-2009 07:02 PM

Leave these on sip-byod.voipwelcome.com per support (dont change it in vpanel).

This had nothing to do with my issue (at the time of this posting I am working with support to resolve). I just wanted to share since I never got a answer to the question and thought it may help someone else.

**Russell** · 08-18-2009 07:03 PM

Originally Posted by Xponder1

Device worked great until tonight. I received a call and the device lost its sip connections. I unplugged it and it connected again. Made a test outgoing call and that was fine. Made a couple test incoming calls and both failed. The phone would ring but it was dead air on this end followed by a busy tone. Submitted a ticket (Ticket ID: RSE-677109 ) and continued trying. Managed to receive two calls and then the device lost connection again and has not reconnected.

Waiting on support to reply before I reset it again.

See my posts #54 and 55 in this thread. After the incidents described therein, I switched away (had both ATAs on at the same time so not sure if that was an issue). Currently I only have the production PAP2T in service.

**Xponder1** · 08-18-2009 07:10 PM

Originally Posted by Russell

See my posts #54 and 55 in this thread. After the incidents described therein, I switched away (had both ATAs on at the same time so not sure if that was an issue). Currently I only have the production PAP2T in service.

Support just helped me get mine working again. It was fine for a day. I can now make outgoing calls and receive calls again. Russell I decided to start testing mine because you stopped posting about it. Thought maybe you had yours working

**burris** · 08-18-2009 07:30 PM

Originally Posted by Xponder1

Support just helped me get mine working again. It was fine for a day. I can now make outgoing calls and receive calls again. Russell I decided to start testing mine because you stopped posting about it. Thought maybe you had yours working

I had mine running when I first got it, but took it down as Tim indicated they weren't ready yet.

Are you testing yours on your main number? Early on, I sort of suggested that maybe Tim would assign a temp DID so that we could test it without the chance of messing up our main line.

**Russell** · 08-18-2009 07:34 PM

Originally Posted by burris

I had mine running when I first got it, but took it down as Tim indicated they weren't ready yet.

Are you testing yours on your main number? Early on, I sort of suggested that maybe Tim would assign a temp DID so that we could test it without the chance of messing up our main line.

It's configured to be a replacement for your ATA (main number), I believe.

**Xponder1** · 08-18-2009 08:06 PM

Originally Posted by burris

I had mine running when I first got it, but took it down as Tim indicated they weren't ready yet.

Are you testing yours on your main number? Early on, I sort of suggested that maybe Tim would assign a temp DID so that we could test it without the chance of messing up our main line.

Ya as Russell said its just my main number. I offered to experiment with it because I do not use the phone a lot and I have lots of other phones. I expect downtime. The guy in support apologized for the inconvenience but I told him not to worry about it because I enjoy this stuff and I can not help them fix it if I stick my pap2 back in every time I have a issue.

On a side note I tried leaving my pap2 and this thing connected at the same time but had issues. I think it may be because these are on another test byod server and the pap2 is on central.

**Russell** · 08-18-2009 09:03 PM

Originally Posted by Xponder1

On a side note I tried leaving my pap2 and this thing connected at the same time but had issues. I think it may be because these are on another test byod server and the pap2 is on central.

Yes, when I had issues with not being able to answer I had both ATAs connected. The experimental one was feeding the house wiring and the production one was feeding the other two lines of my 4-line phone.

**Xponder1** · 08-18-2009 09:52 PM

Originally Posted by Russell

Yes, when I had issues with not being able to answer I had both ATAs connected. The experimental one was feeding the house wiring and the production one was feeding the other two lines of my 4-line phone.

So maybe it would work better if you leave the pap2 disconnected OR maybe support can put your pap2 on the byod server. Just a thought.

**Russell** · 08-18-2009 07:33 PM

Originally Posted by Xponder1

Support just helped me get mine working again. It was fine for a day. I can now make outgoing calls and receive calls again. Russell I decided to start testing mine because you stopped posting about it. Thought maybe you had yours working

Xponder, if you look at #54, you'll probably get an idea of how excited I was that morning. I then left for work. During which time a child at home couldn't receive calls and I didn't get back till late in the evening (see #55). Very upset spouse caused a termination of the experiment :-(. And, shortly thereafter we had visitors (wife's folk) for a week and I didn't want to have a phone system which was not "perfect" and production VOIPo was superb! Another variable: I'd also got a new 2-line phone in the kitchen at about the same time and I needed to confirm the silence on the calls was not due to family ineptly using the phone.