On a related note, we disabled the helpdesk auto response mentioned here which has a link to view the ticket since we don't have you guys login to the helpdesk directly. I had almost forgotten about that until you pasted it. Since we integrated support with vPanel, we no longer use a separate helpdesk login.

If you guys submit a ticket from here on out, you can confirm it and check the status by looking in your vPanel.

As always, the response from our team will come via e-mail and be shown in your vPanel, but you'll not get the "Thanks for Submitting a Ticket" e-mail now since we get at a lot of people confused with the logins the helpdesk asks for.

All billing and support can be handled directly in vPanel now so there's no need for logins to multiple systems.