Outgoing Calls dropped at 32 seconds on Verizon DSL

[FarmerMike]

Brandon,

I sent the ticket number last week, and about the same time the PAP2T died. Received a new one on Sat, but the issue persists, Outgoing calls only last 30-35 seconds, incoming work fine. This morning I notified support that the new device arrived, but the problem remains. I also told them it looks like either a timing or blocking issue with the router and the voip signaling. I saw a similar report on another viop provider forum. The only suggestion from support was to bridge the actiontec router and get another router and wireless access point to put behind the bridge. So after paying Verizon $60 for the modem/router/wireless I have to disable 2/3 of it (which may not even be possible on this model) to use Voipo. Since support has given up and is no longer interested in getting this working, how do I go about requesting a refund and cancel my account. You should add to your FAQ that your service will not work with ActionTec GT704-WG and Verizon DSL, would have saved me and your support staff many hours.

[dswartz]

To be fair to voipo, this is a very unusual situation, blaming them for not knowing this is not reasonable. Actiontec routers in general seem flaky and the first thing I did when I got my FIOS account was to remove their AT router from the equation. Rather than cancelling, why are you unwilling to change things so they work?