Outgoing Calls dropped at 32 seconds on Verizon DSL

**FarmerMike** · 08-17-2009 06:28 PM

I received my PAP2T last week, trying to use this with a Verizon DSL router GT704-WG-B (verizon special firmware, but the latest offered). Any calls placed on the voip line (softphone or wired) are dropped at 32 seconds. Incoming calls to the voip line are not dropped (at least for several minutes I tried). Has anyone solved this problem ? Voipo support has tried, several remote connections, changed settings on the PAP, router (and apparently on their end, too). I find it hard to believe that I am the only (or first) to try Verizon DSL, GT704 router and PAP2T with Voipo (PAP provided by Voipo), so I am hoping somebody has solved this. I also noticed it takes at least 10 seconds to connect/ring an outgoing call on the voip line, is that normal ? And if the outgoing call is not answered, the voip line keeps redailing every few minutes( test call my cell phone, voip line incative and my cell rings again). If I can't get this working line a "normal" phone I can't use it and my wife certainly won't accept it.

**VOIPoBrandon** · 08-17-2009 06:41 PM

Mike,

Could you please PM me one of your ticket numbers on this issue, also please place a few test calls, and I'll look into this for you and see if we can't get this issue resolved, thanks!
________
HUDSON WASP

**FarmerMike** · 08-24-2009 04:04 PM

Brandon,

I sent the ticket number last week, and about the same time the PAP2T died. Received a new one on Sat, but the issue persists, Outgoing calls only last 30-35 seconds, incoming work fine. This morning I notified support that the new device arrived, but the problem remains. I also told them it looks like either a timing or blocking issue with the router and the voip signaling. I saw a similar report on another viop provider forum. The only suggestion from support was to bridge the actiontec router and get another router and wireless access point to put behind the bridge. So after paying Verizon $60 for the modem/router/wireless I have to disable 2/3 of it (which may not even be possible on this model) to use Voipo. Since support has given up and is no longer interested in getting this working, how do I go about requesting a refund and cancel my account. You should add to your FAQ that your service will not work with ActionTec GT704-WG and Verizon DSL, would have saved me and your support staff many hours.

**dswartz** · 08-25-2009 09:35 AM

To be fair to voipo, this is a very unusual situation, blaming them for not knowing this is not reasonable. Actiontec routers in general seem flaky and the first thing I did when I got my FIOS account was to remove their AT router from the equation. Rather than cancelling, why are you unwilling to change things so they work?

**ptrowski** · 08-25-2009 10:12 AM

Mike, if you hookthe PAP2 directly to the Verizon modem? Does the call drop also?

**VOIPoTim** · 08-25-2009 10:14 AM

Originally Posted by ptrowski

Mike, if you hookthe PAP2 directly to the Verizon modem? Does the call drop also?

Those are combo modem/router units so no way to bypass.

**ptrowski** · 08-25-2009 10:17 AM

Originally Posted by VOIPoTim

Those are combo modem/router units so no way to bypass.

Boo.

There was this on the Phonepower forums. I assume you guys tried this already but you never know.

http://www.phonepower.com/Support/Kn...icle50065.aspx

**VOIPoTim** · 08-25-2009 10:18 AM

Originally Posted by ptrowski

Boo.

There was this on the Phonepower forums. I assume you guys tried this already but you never know.

http://www.phonepower.com/Support/Kn...icle50065.aspx

DMZ is pretty standard. At the end of the day some modem/routers combos just don't work well with our service.

These days routers are more important than the quality of the internet connection in determining how well VoIP will work since so many try to handle the traffic.

**ptrowski** · 08-25-2009 10:20 AM

Originally Posted by VOIPoTim

DMZ is pretty standard. At the end of the day some modem/routers combos just don't work well with our service.

These days routers are more important than the quality of the internet connection in determining how well VoIP will work since so many try to handle the traffic.

True, it seems like we are moving that way. The only thing I could think of is that that modem/router combo is discontinued. Maybe they could request something newer.

**FarmerMike** · 08-25-2009 03:25 PM

First off, I am not canceling my account, yet. I still have some time on my 30 day window, so I have Verizon sending me another modem (or modem/router/wap, their tech support is clueless). I have purchased a used modem/router on ebay that should be here in a few days. I am even going to try to flash the Actiontec with the factory original firmware, not the VZ special. (VZ removed the bridge option in their firmware). BUT, I have to have a backup modem since I work from home and kids homeschoool using the net, so I can't afford to brick this box without a backup ready.

This discussion is why I posted here, hoping to draw from experience or more knowledgeable users.

I did try the DMZ, turning off NAT, turning off wireless and hdcp and Voipo support set up the port rules.

I am not blaming Voipo that this does not work, but I would expect them to have some experience with products from major ISPs. The one thing that annoyed me was the way the support ticket was just closed with a suggestion to make the AT a bridge and use a separate router. That says "you are on your own, we don't care to help anymore". A better suggestion from support would be the Actiontec router is defective, mis-configured, or will not work with voip. Then suggest I try another modem/router and/or another modem/router brand.

As I said before I feel like I am the first person to ever try this model ActionTec with voip. I am late in to the voip world (just got DSL a few months ago- very rural area and Sat was only option). As far as getting something newer from Verizon, I think this is their newest and only option - Actiontec modem/router or modem/router/wireless. Verizon is expanding DSL in rural PA (under state mandates) and they are sending out these trashy adapters to all new DSL customers, so Voipo and others better be ready to deal with/around the Actiontec boxes. The Actiontecs would probably have the same problem with all voip services. I would not put it past VZ to make these boxes have problems with voip to protect their cash cow, POTS.

Voipo support tried (esp James), at least 4 remote sessions, and Verizon did one (all they did was check that the firewall was off). I am willing to try to get this working. I did my research and I feel Voipo has the best features at a good price, now if it will only work. I will be certain to post how it turns out, just to save others the many hours I have lost.