Switched routers - now no service

[fisamo]

The ALG is short for "Application Level Gateway". IIRC, the DLink routers do have one for SIP (which is the one for VoIP that needs to be turned off). Look under your firewall tab. The box on the bottom should NOT be checked. See image below...

[lem3u]

The ALG is short for "Application Level Gateway". IIRC, the DLink routers do have one for SIP (which is the one for VoIP that needs to be turned off). Look under your firewall tab. The box on the bottom should NOT be checked. See image below...

Well, the mystery continues. I found the setting and it was checked. I unchecked it and restarted both devices and now there is no dial tone at all. I rechecked the box and restarted, and it's back to the original condition described in the first post. At this point, I am at a loss. Thanks you to everyone for all of the help so far.

[Russell]

Well, the mystery continues. I found the setting and it was checked. I unchecked it and restarted both devices and now there is no dial tone at all. I rechecked the box and restarted, and it's back to the original condition described in the first post. At this point, I am at a loss. Thanks you to everyone for all of the help so far.

Just as proof of concept remove your router and connect your ATA directly to the modem. Confirm that your phone service works perfectly - this will also confirm that introducing the router causes the issues.

[caseydoug]

Even though you get no dial tone now, I think in the end the ALG setting should be unchecked. Do your logs indicate what is happening? Do they show packets being blocked or dropped? When you go to VPanel, does your device show as being registered?

Sometimes you have to wait a little while until things clear -- e.g., there may be some bad addresses cached in the servers or the router. I'm sure Support will be able to fix you up, particularly if they can look at the adapter logs. It's just too bad this had to happen on the weekend.

[voipinit]

Are you sure you are restarting both the router and PAP2T after changes? Are you sure your IP to the PAP2T is not changing on these reboots? You really need to have the PAP2T set to a static IP.

Check the thread: http://forums.voipo.com/showthread.php?t=1551