Custom Caller ID (from another phone)

**varaonaid** · 09-01-2009 09:47 AM

Hello,

I'm not sure if this is possible, I'm fairly sure it isn't at the moment. But I'd love to be able to set the Voipo caller id to a different number that I own. I've started using Google Voice to send calls to all my phones, get txts and be able to get my voicemail transcribed and sent to me. I won't even think of leaving Voipo because it's my primary phone and we LOVE the service and the features you continue to add. It would just be cool if I could set the outgoing caller id to by Google Voice number so that people would have it on their caller id and would be less confusing. As I said, I doubt that it's possible to do but just wondered if it might be an option in the future.

Thanks in advance!
Rachel

**VOIPoBrandon** · 09-01-2009 09:49 AM

Rachel,

We recently added a feature where you can do just this. Simply go into your VPanel -> Beta -> Mobile. Add your Google Voice number, then "Verify it". We will send you a call and ask you to enter in your PIN. Then after this go into VPanel -> Beta -> Caller-ID and set this new verified number as your outgoing Caller-ID.

Let me know if you need any further assistance, thanks!
________
Iolite

**Brian** · 09-01-2009 10:32 AM

Hey Brandon, I noticed that the outbound ID worked fine for me when going off-network, but still displayed my VOIPo number when calling another VOIPo number the other day. Was this a bug, or was I just not patient enough?

**VOIPoBrandon** · 09-01-2009 01:56 PM

Originally Posted by Brian

Hey Brandon, I noticed that the outbound ID worked fine for me when going off-network, but still displayed my VOIPo number when calling another VOIPo number the other day. Was this a bug, or was I just not patient enough?

Brian,

It may be -- I will be looking into this shortly, thanks for the info.

**varaonaid** · 09-01-2009 02:33 PM

This is fantastic...I'm really excited about. Kudos to Voipo for such an innovative feature set.

Now, one quick issue. I'm having problems with the verification. Verified the first phone fine but kept getting silence when I tried to add a second phone number. Thinking it might just not allow 2 numbers I deleted both and started over with one number. Still wouldn't verify the number (when the call would come through, it would still be silence). So, I went back and tried adding the single first number which had verified once correctly. Now, the call comes through and immediately hangs up after 1-2 seconds. Tried it numerous times.

If there's something I'm doing wrong, please let me know. If it's a bug, that would be great to know as well.

Thanks again!

**txcas** · 09-01-2009 03:03 PM

Originally Posted by varaonaid

This is fantastic...I'm really excited about. Kudos to Voipo for such an innovative feature set.

Now, one quick issue. I'm having problems with the verification. Verified the first phone fine but kept getting silence when I tried to add a second phone number. Thinking it might just not allow 2 numbers I deleted both and started over with one number. Still wouldn't verify the number (when the call would come through, it would still be silence). So, I went back and tried adding the single first number which had verified once correctly. Now, the call comes through and immediately hangs up after 1-2 seconds. Tried it numerous times.

If there's something I'm doing wrong, please let me know. If it's a bug, that would be great to know as well.

Thanks again!

I am having the same problem. I opened a support ticket on this.

**VOIPoTim** · 09-01-2009 03:03 PM

Originally Posted by varaonaid

This is fantastic...I'm really excited about. Kudos to Voipo for such an innovative feature set.

Now, one quick issue. I'm having problems with the verification. Verified the first phone fine but kept getting silence when I tried to add a second phone number. Thinking it might just not allow 2 numbers I deleted both and started over with one number. Still wouldn't verify the number (when the call would come through, it would still be silence). So, I went back and tried adding the single first number which had verified once correctly. Now, the call comes through and immediately hangs up after 1-2 seconds. Tried it numerous times.

If there's something I'm doing wrong, please let me know. If it's a bug, that would be great to know as well.

Thanks again!

Yeah it's a beta feature so will have some bugs.

Can you try it again now?

**bwyatt** · 09-01-2009 03:04 PM

It's a bug.

Just tried to set mine up with my google voice number after reading this thread, but never got a verification call even though I clicked the "Please click here if you do not recieve a phone call momentarily" several times.

Support confirms:

since this is a beta feature there are still some bugs within the system. What I can do is generate a support ticket to have one of our developers further investigate your issue.

**bwyatt** · 09-01-2009 03:08 PM

I apologize Tim. Your post above mine wasn't there when I posted my response.

Didn't mean to be redundant.

**Brian** · 03-22-2010 07:59 PM

Originally Posted by VOIPoBrandon

Brian,

It may be -- I will be looking into this shortly, thanks for the info.

Hey Brandon - did you ever get a chance to take a look at this? I tested again yesterday, and still had the same result - off network worked great, calling another VOIPo number displayed the original ID. Thanks.