Cannot use softphone?

[VOIPoBrandon]

Hello,

In certain scenarios we do permit softphone / byod access such as xlite however we do not provide any support or troubleshooting for 3rd party devices. Once you receive your adapter and it connects to our network you would then be able to go into your VPanel Features -> Advanced -> Softphone / BYOD access on a self-serve basis and retrieve your credentials. We also do not permit international calling through this registration. Please let me know if this answers your questions. Thanks!
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[walletless]

Thanks Brandon,
That answers it. The wording from ToS was much stronger and seemed to indicate that it was "strictly prohibited" for all scenarios - not just for International calling.

[usa2k]

Perhaps the TOS should say it is prohibited from the core business servers?

It could further say there is a community-support-only BYOD server
in addition to the supported registered primary service offering.

A little reworking of that may prove more appealing to those who actually read the TOS

[fisamo]

I suspect the TOS was not updated after they launched the 'limited access' softphone. An update is in order... Were I writing the new TOS, I'd probably differentiate credentials programmed into Voipo-supplied equipment (not allowed to reverse engineer/hack to obtain) from those freely provided in a customer's vPanel (can use on any equipment, subject to imposed restrictions--such as no int'l calling from 3rd party devices, simultaneous usage is monitored to prevent abuse, etc).