"Restart Call" feature

**kbuck320** · 10-30-2009 01:03 PM

I'd like a "restart call" feature.

When my wife calls me from our Voipo phone at home, the voice quality might be perfect, might be poor.

Most of the time, one of us will hang up and redial. Usually the 2nd call is crystal.

It'd be nice to have a feature whereby, during a phone call with bad quality, you could hit "***" or something and Voipo would basically re-start the phone call, as if you'd hung up and re-dialed the parties to get a better line.

**usa2k** · 10-31-2009 09:25 AM

I *think* by that point, you are direct connected?

Its an unusual idea. There must be some signaling or how would VOIPo know how long the call lasts? I wonder if some vPanel request could do that? And do it so neither of you can sense it.

A ticket reporting such an issue, may be your only way to help VOIPo improve future connections.

**burris** · 10-31-2009 10:18 AM

I wonder how they could do this if one of the connections is PSTN.

Maybe on a VOIPo to VOIPo call, but haven't you ever gotten a bad connection on a land line to cell or cell to cell or land line to land line?
Just how much trouble is it to redial?
Are we that lazy.

**mikeb** · 10-31-2009 11:01 AM

Sounds like it would be best to address the root cause of the problem. A phone service where some calls are fine and others are poor is not acceptable. Submit a ticket and see if the poor quality calls can be fixed.

**kbuck320** · 10-31-2009 12:47 PM

Would submitting a ticket actually help? Intermittently poor quality? What do they do, put you on the "good" servers?

I guess I just assume that this kind of service is the nature of Voip. Sometimes it's good, other times not.

**Russell** · 10-31-2009 03:29 PM

Originally Posted by kbuck320

Would submitting a ticket actually help? Intermittently poor quality? What do they do, put you on the "good" servers?

I guess I just assume that this kind of service is the nature of Voip. Sometimes it's good, other times not.

Not really. You should have solid service all the time (assuming you have a solid ISP with decent bandwidth not being usurped by (e.g.) torrents).

**Montano** · 10-31-2009 04:23 PM

Speed-dial my friend

Push a couple numbers and you have your 'restart call'

**burris** · 10-31-2009 04:46 PM

Or, if the call was incoming, look at the current CID and push talk...If it was outgoing, simply push redial and away you go.

**kbuck320** · 11-01-2009 10:50 AM

Guys .. suggesting performing a speed-dial / re-dial is not helpful. Of course I can, and do exactly that. -- The reality is that calls, which if re-started, often clear up VQ issues.

While I can do that re-dial quickly with my wife (although this lowers the wife acceptance factor by the day) it is plain embarrassing with other parties who I call or call me. "hey, can I call you back .. and try to get a better line? My inconsistent phone line might get better if we redial."

A better solution would be as I suggested. Press some key sequence, have voipo restart, and tell the other party to please hold for a few secs. -- very similar to hitting the 'channel' button on a cordless phone.

--

I believe my isp is decent. It passes tests w/flying colors. The fact that two successive calls have different VQ tends (not 100%) to rule the isp out. (And no, I'm not doing p2p or other network heavy apps.)

I do realize that this may be impossible, but I imagine that other voip users have experienced similar issues and would benefit from a feature like this.

In truth, posting here isn't aimed at getting users' attention, but at the Voipo guys themselves, so they can respond with their thoughts.

**Russell** · 11-01-2009 10:53 AM

I'm curious if you've had other VOIP providers with the same ISP and whether they've been flawless? Care to mention the ISP and level of service you have?