Calls give busy signal after answering

[gavakie]

I really cant because of the services i have running. I use a service called rapid wave for my internet I get 4 down and 4 up and bursts to 10. I used vonage before and never had any problems.

[gavakie]

I think they got the calls working but the quality wasnt great I need to do some more research I guess.

[fisamo]

I'm not surprised about the 'not putting the ATA before my router' response--it's a pretty common one.
Have you tried the port forwarding options? (DMZ is always an option, but I prefer the targeted port forwarding approach.)
Does your internet service require a particular router (ie. supplied by them, such as the U-Verse gateway, or a DSL modem/router combo unit)? If not, what model router and firmware version are you running on it?

Have you submitted a ticket with the problem yet? One thing to consider is to take advantage of Voipo's "call reference number" in your call history when reporting an incoming call that doesn't complete. If it's logged, the reference number should allow support to at least report what error code(s) received on their end when the call failed.

Best of luck with a speedy resolution.