Incoming problems

**energyx** · 12-15-2009 08:02 PM

I have a ticket open, but I thought I'd throw this out there to see if anyone has seen a similar problem. I recently moved to a Time Warner only area and they couldn't transfer my old number, so I thought I'd give Voipo a try. Well, after a rough start and being moved to the west server, things were looking good. Call quality was good and calls seemed to be reliable. Over the last few weeks though, we are getting incoming calls that are either dead air, or a fast busy on our end when we pick up.

The ATA is plugged directly into the cable modem, so a router/firewall is not the issue. It happened at least twice today with different callers and the SAF (Spouse Approval Factor) is dropping quickly. I don't know if it is something Roadrunner is causing, or possibly the ATA acting up. I love the features and capability of the service, but if this doesn't get resolved, I will have to switch.

One thing I notice when the problem happens is under the device tab in vPanel, it shows 3 or 4 connections when there are typically only 2. It does go back to 2 connections and everything seems to return to normal shortly after.

Edit: I just noticed this thread, so I'm not the only one http://forums.voipo.com/showthread.php?t=1781

**caseydoug** · 12-16-2009 09:29 AM

Originally Posted by energyx

The ATA is plugged directly into the cable modem, so a router/firewall is not the issue.

You probably know this already, but cable modems often act as router/firewall, so it COULD be part of the problem . . .

**energyx** · 12-16-2009 02:47 PM

Whatever it is, it is getting worse. Now we can't even receive most incoming calls and still no response from support. Looks like I'll have to call when I get home.

**energyx** · 12-16-2009 08:30 PM

After a call to TS and speaking with Cody, he had level 2 support contact me for more details. It looked like some type of networking issue, which made me take a closer look at my configuration. I had a switch between the cable modem and ATA that I didn't think about. I removed it and so far all incoming calls have been perfect this evening. I will post with an update after a few solid days.

**usa2k** · 12-16-2009 08:52 PM

Interesting. Wondering what brand/model of switch.
Mine is behind a Netgear FS108 8-port switch.

**energyx** · 12-16-2009 09:16 PM

Originally Posted by usa2k

Interesting. Wondering what brand/model of switch.
Mine is behind a Netgear FS108 8-port switch.

It's an old Linksys 10/100 5 port. It may have been a coincidence, so I'll have to wait and see.

**energyx** · 12-19-2009 09:02 PM

Just an update. So far, 3 days and no problems since I removed the switch. I would never have guessed that a switch would cause problems I was seeing.

**usa2k** · 12-19-2009 09:58 PM

I guess trying the switch might solidify that proof.

**bwyatt** · 12-20-2009 07:33 PM

It's an off and on problem with me and continues to be. As soon as I can report a call that doesn't go though, it connects when it's checked shortly after.

I just got a phone call while I'm typing this and ... fast busy. I've learned to hit *69 and it calls the number and almost always connect on the return ring.

**fisamo** · 12-21-2009 12:14 PM

Has support indicated any pattern with the calls you have reported? (particular error messages that frequently occur, etc) I assume that you include the Call reference ID when reporting the calls...