Calling issues in 919 area code

**burris** · 12-23-2009 09:09 AM

I think the issue might be that there are various PSTN carriers and routes that connect from both sides of a call.
This is what makes it difficult at times to pin down the exact problem. I know that during the beta days, they had to do some re-routing for me as some of the calls, all in the same AC would or would not connect.

**abward** · 12-23-2009 01:29 PM

Russell,

I live on the edge of Cary/Apex, and ours is running normally.

**Brody** · 12-23-2009 04:52 PM

I seem to be having the same problem in the 561 area code. Some numbers just give dead air, while they actually ring on the other end; no audio is ever established. There seems to be no rhyme or reason to it! Cody re-routed one problem for me, but now my parents are having an issue with another number...

**scott2020** · 12-23-2009 05:11 PM

I can't call anything in 573 area code right now. I can call other numbers in other area codes, but 573 is dead for me now. Too bad it's my local area. WAF dropping fast at this point...

**abward** · 12-23-2009 06:44 PM

Originally Posted by Brody

I seem to be having the same problem in the 561 area code. Some numbers just give dead air, while they actually ring on the other end; no audio is ever established. There seems to be no rhyme or reason to it! Cody re-routed one problem for me, but now my parents are having an issue with another number...

A family member tells me we had this today too, in the 919 area code.

**burris** · 12-23-2009 07:27 PM

Originally Posted by Brody

I seem to be having the same problem in the 561 area code. Some numbers just give dead air, while they actually ring on the other end; no audio is ever established. There seems to be no rhyme or reason to it! Cody re-routed one problem for me, but now my parents are having an issue with another number...

Looks like you're in the Palm Beach area. From my previous post you can tell I'm down in the Miami area.
I had these problems a few times this morning, but got a bit better.

Almost seems like something common is affecting a bunch of us.

**bwyatt** · 12-23-2009 05:31 PM

This problem is reoccurring in various forms on various threads. Same problem happens here in the 276 area code. It has been better this week, but still occurs without rhyme or reason on both incoming and outgoing.

**scott2020** · 12-23-2009 06:18 PM

I see the "forward ports" response a lot because that is supposed to fix audio problems, but it doesn't help me. I have tried both with and without forwarding and about every combination of settings, different routers, DD-WRT, Tomato firmware, and end up with the same results. Tech support has been responsive, and I had the most excellent service for many months. Just in the past 2 months maybe I have had more problems than normal.

**VOIPoTim** · 12-24-2009 04:59 PM

Russell & abward - The majority of the reported issues this week were in 919. We were actually seeing a 35% failure rate to some providers within 919 and this was pretty evenly split between two of our carriers. We have been working with one directly since that % is not even within the realm of being acceptable and it seems to be resolved now. If you still have issues, please report them.

Brody and burris - The second problem area (but at a much much lesser extent than 919) were in South FL 305 & 561. We have been working on these areas as well and are very close to resolution, but it has been more isolated in terms of the specific areas involved, so I'm not as confident in it as 919 at this point. We're continuing to work with carriers involved. Please report any new issues.

Originally Posted by bwyatt

This problem is reoccurring in various forms on various threads. Same problem happens here in the 276 area code. It has been better this week, but still occurs without rhyme or reason on both incoming and outgoing.

Bwatt - If you had an issue on incoming, it wouldn't be related to these outgoing issues. Support will need to work with you to get it resolved. From the notes on your account, it looks like you have several VOIPo devices in one location. Often times routers have issues sometimes with multiple devices if it mixes up any of the randomized ports for the audio streams. If no one has mentioned anything like this in troubleshooting before, please open a ticket and ask to go to Tier II in a ticket and mention it or link to this. PM me the ticket number and I'll have someone call you Monday to work through it and resolve.

**Russell** · 12-24-2009 09:25 PM

Originally Posted by VOIPoTim

Russell & abward - The majority of the reported issues this week were in 919. We were actually seeing a 35% failure rate to some providers within 919 and this was pretty evenly split between two of our carriers. We have been working with one directly since that % is not even within the realm of being acceptable and it seems to be resolved now. If you still have issues, please report them.

Thanks for your long and detailed responses, Tim. Hopefully, 919 is back to the way it was some weeks ago. And, yes, I'll report future issues.

And, at the risk of not being PC, Merry Christmas!