A good question. Availability of numbers is definitely amiss in the reseller area. I created an account in an area with 'none available' and it was assigned a username of 0. I hate to imagine several accounts with the username of 0...

On top of that, the number selection 'panels' are inconsistent. For the 'included' account, one must choose state, then area code, then city. When creating a new account, one still chooses the state first, but area code selection is not requested--it skips to city. I'm sure that's an issue that will be resolved sooner or later... The concern I have here is that the two mechanisms of choosing a new number seem to have different banks of number availability.

Searching for a Raleigh, NC number when creating the 'included account' shows no numbers available, but when creating an additional account, ten numbers are listed.