Question re: CNAM assignment on reseller accts

[VOIPoTim]

We don't officially offer outgoing caller ID name with our retail residential service, but it is available in some areas upon request.

The issue is that some CLEC partners offer it and some don't. Since it's not available across the board we don't advertise it as available.

In terms of how people react to it...

With our residential service, we don't set it on new numbers. If someone requests it specifically we will see if it is available for that number and do it upon request if it is. It's rare that anyone mentions it. Vonage has never offered it.

We may be able to look at some tool for resellers to check its availability, but it's not something that's going to be available on all numbers. It would be nice to have, but there is a lot of bureaucracy in wholesale VoIP and some CLECs just don't offer it with their wholesale offerings.