Question re: CNAM assignment on reseller accts

[MacGyverLabs]

We may be able to look at some tool for resellers to check its availability, but it's not something that's going to be available on all numbers. It would be nice to have, but there is a lot of bureaucracy in wholesale VoIP and some CLECs just don't offer it with their wholesale offerings.

It's unfortunate that this 'classic' calling feature is not made available by all CLECs. However, I understand you can only offer those features that are available to you.

I appreciate the suggestion for offering a tool... I am of the belief that ANY tool you could offer resellers to enhance both their customer service and their self-service abilities will be well received and much appreciated!

In the meantime, I'd like to suggest the following...

1. Provide a list (even a sticky posting in the forums would work) of the CLECs that DO offer this service
2. 'Enhance' the phone number drop-down listing in the reseller CP (when creating new accounts or assigning new virtual numbers) that includes information about which CLEC is providing the number (maybe by providing the CLEC name in alpha order in the drop down, with the associated numbers listed under each)

This could serve multiple purposes... If a reseller has a request for outbound CNAM (as I already have from one of my BETA customers), they can focus on numbers from CLECs they know provide the service (or, explain to the customer that the feature is not currently available in their area). It would also allow resellers to be more informed about the CLECs available to them in a particular area - in case they have noticed a trend of 'issues' with certain carriers.

My overall take is this... there is no such thing as providing me too much information.