Does it make sense that the active tickets should appear before closed tickets?
That would be my preference.

For example:
Ticket ID: ZSG-578782 says Open on the second page of my VOIPo Account
Ticket ID: LVE-600855 says Hold on the second page of my VOIPo Account

The first page has 9/10 tickets closed.

The Reseller Account does not yet have enough for a second page.