Included Accounts

**tylerscell1** · 02-27-2010 12:39 PM

It would be awesome if the reseller could have outbound toll free.

**VOIPoTim** · 02-27-2010 12:52 PM

Unfortunately we're not able to pass the toll-free number as the outbound Caller ID.

Wholesale VoIP rates are very complex. Just one of our carriers as an example has over 1,000,000 rates for outbound calls. There are a lot of things that determine what rate applies including the to/from number combination, the phone companies on both ends, etc.

If they don't get a "valid" number they can match up with a rate, the call is automatically billed at the highest US rate in the entire ratesheet with all of our carriers. This is common with VoIP due, but not with landline/physical connections.

If we pass a toll-free number as the from number, it's considered invalid and not able to be rated with a rate, so it would go to highest. The main reason is that almost all the variables with rates depend on geography and since a toll-free number is not location-based, there is no location.

With a physical connection to the phone network, there IS a location even if a non-valid number is passed so it doesn't matter.

Convoluted I know...but this is the kind of stuff I spend 99 hours a day dealing with.

**usa2k** · 02-27-2010 05:26 PM

Originally Posted by VOIPoTim

If we pass a toll-free number as the from number, it's considered invalid and not able to be rated with a rate, so it would go to highest.

Great explanation!

**uhf** · 02-28-2010 08:45 AM

Question: Does Voip have both an ANI and a CID? It seems to be as long as the ANI is valid, it wouldn't matter what the CID is set to. But I've never been able to get a straight answer to whether ANI is even sent properly with voip services.

**VOIPoTim** · 03-01-2010 09:49 AM

Originally Posted by uhf

Question: Does Voip have both an ANI and a CID? It seems to be as long as the ANI is valid, it wouldn't matter what the CID is set to. But I've never been able to get a straight answer to whether ANI is even sent properly with voip services.

Not consistently. There's almost no standardization in VoIP. Some providers use ANI, some don't. It's about 50/50 with our upstream carriers as to which ones use it. Sometimes it's even changed upstream if a carrier is routing out through a fixed line trunk in some areas.

**uhf** · 03-01-2010 10:31 AM

Originally Posted by VOIPoTim

Some providers use ANI, some don't. It's about 50/50 with our upstream carriers as to which ones use it.

Thanks for the answer. I've never gotten a good answer to this question from other voip providers. Many of the responses were along the lines of "huh?"

Along these same lines, what about calls to a toll-free number? Are toll free providers not expecting to see an ANI, and a DNIS?