Quote Originally Posted by melvytx View Post
I ported from callvantage back in October and have been having problems with dropped calls from day 1. I emailed support & they added a few numbers that calls were dropping on to the whitelist. After that didn't work, I called support & they checked the settings on my verizon fios modem. They made a few changes & told me if problems continued to call back. I noticed the same problems & called. Again, someone checked my modem settings (although I told them they were already checked two days ago) & told me to call back if problems continued. Sure enough, they did. This time I emailed and asked if I could just have another router sent to me since I notice whenever this happens, the phone lights go out. I was asked how did I know it was the box. Sure enough, I'm not a technical person but I've been with Sunrocket & Callvantage for years and never had a problem with dropped calls. I replied telling them that nothing they did seem to work. I was told they would increase voltage to see if that solved the problem. Of course it didn't. I emailed again and was finally told they would not exchange routers and that I should find another provider. I'm waiting a few months to get a landline with Verizon Fios and unfortunately will not be putting in the time to find another VOIP provider. Has anyone experienced this problem?
I had been having a lot of problems with my Fios Actiontec router and Voipo as well. Support has been very helpful but the issue didn't go away. What I did was replace my Fios router with a "regular" router and for the last couple weeks thing have been quite stable.

Problem is, to do that router swap (especially if you also have Fios TV, which I don't) takes a lot of effort and Fios doesn't support the change. Their modem uses COAX not ETHERNET but it can be switched to ethernet at the ONT (box outside your house) which needs to be done. It's easy but it takes some dealing with Verizon to do it. If you have Fios TV it becomes much more difficult but still can be done.

Anyway, it SEEMS, at least so far, the Actiontec router is the root of the problem. I'm still reserving final decision on that for another 3-4 weeks but so far it's looking good. My 3yr old Buffalo Router with DD-WRT firmware installed seems to be working well (knock plastic). That being said, I did come off a year+ with Vonage using the Actiontec without any issue.