Outgoing callerid name

**VOIPoTim** · 03-17-2010 03:15 PM

For anyone that reported this in a ticket, please check your replies as this has been resolved.

Some numbers did not correctly have the LIDB/CNAM info preserved in an internal/bulk port from one upstream carrier to another. The new carrier has already corrected the ones we reported (will take up to 72 hours for the changes to propagate) and is going to verify all the other numbers to make sure that id any others that are missing CNAM info, it's added back in.

If you have this issue and have not reported it, please contact support@voipo.com to expedite its resolution.

**ellinj** · 03-17-2010 05:11 PM

Thanks for following up Tim, Mine is still not working, I'll give it a few days and report back if it doesn't resolve itself.

**kdonnel** · 03-17-2010 05:48 PM

I just called someone and mine is also still showing Unknown.

**VOIPoTim** · 03-17-2010 05:56 PM

Originally Posted by kdonnel

I just called someone and mine is also still showing Unknown.

Did you have a ticket open? If so, any changes submitted from those take 24-72 hours.

If you didn't have a ticket open, you'll need to e-mail support@voipo.com to pen one so this can be resolved for your account.

**wthart** · 03-17-2010 06:35 PM

Tim-

I reported this problem on 3/4/2010 with ticket # EZI-948180. My caller id name did work; but, I have my been told and verified that it only shows private call. It has been this way for several months.

I am not in a position to see if it is now working; but I will check on Friday.

Should I reopen the this ticket?

Thanks

Tyler

**VOIPoTim** · 03-17-2010 06:51 PM

Originally Posted by wthart

Tim-

I reported this problem on 3/4/2010 with ticket # EZI-948180. My caller id name did work; but, I have my been told and verified that it only shows private call. It has been this way for several months.

I am not in a position to see if it is now working; but I will check on Friday.

Should I reopen the this ticket?

Thanks

Tyler

Yes, go ahead and re-open unless you got a response that it was resolved for you.

**frankd1** · 03-19-2010 01:53 PM

Just curious... any idea on the significant difference in time it takes to propagate CNAM LIDB changes for different providers? Our number with Cost Plus propagated within a day or two, and our number w/ L3 is still waiting (5+ days after the record change).

I'm fine waiting for the L3 # to propagate, but I was curious if it was just a policy difference between carriers (i.e. Cost Plus will upload record changes daily, L3 only does it once a week or two), or if there's some significant difference in their network architectures that allows some to be more nimble than others.

Again, just curious...

**wthart** · 03-19-2010 03:03 PM

Originally Posted by VOIPoTim

Yes, go ahead and re-open unless you got a response that it was resolved for you.

I reopened the ticket yesterday and it appears that the changes have already propagated.

I made a few calls and my outgoing caller id name appears to have returned. I am no longer "private call."

Thanks!