Support going down hill

[Xponder1]

A service you pay for went/was down, and you decided to go on the chat system? Call them next time?

The best support method seems to be the ticket system.

[energyx]

A service you pay for went/was down, and you decided to go on the chat system? Call them next time?

Good suggestion, except if it involves tier 2 support, it's email only. My outgoing calls have been down since yesterday, on a new device. Any time I've called in, they have to contact tier 2 and I have to wait for an email response. So far it's been power cycle the device and wait 5 minutes. Still no calls out. The SAF is really dropping fast.

*edit* I will add that the replacement ATA arrived quickly and Tim has intervened when necessary, but in the end, I am still down.

[VOIPoTim]

Good suggestion, except if it involves tier 2 support, it's email only. My outgoing calls have been down since yesterday, on a new device. Any time I've called in, they have to contact tier 2 and I have to wait for an email response. So far it's been power cycle the device and wait 5 minutes. Still no calls out. The SAF is really dropping fast.

*edit* I will add that the replacement ATA arrived quickly and Tim has intervened when necessary, but in the end, I am still down.

So it just sounds like the replacement ATA is not connecting properly?

What is the ticket number?

[energyx]

So it just sounds like the replacement ATA is not connecting properly?

What is the ticket number?

WDI-535190

I can use my RTP300 without problem. I set up the new GT-502 the exact same way and it will not call out.

Thanks
Chris

[VOIPoTim]

WDI-535190

I can use my RTP300 without problem. I set up the new GT-502 the exact same way and it will not call out.

Thanks
Chris

Everything looks fine on it, but it could be a NAT issue. Different devices function differently behind routers and something may need to be adjusted in the router.

I'm going to leave it in Tier II for a Tier II rep to respond tomorrow since you are up and running the the RTP300 for now.