Service Down ?

[Russell]

It's still important to contact support because it may not be related.

The vast majority of the cases we see with it are when port forwarding is not set.

It could be a variety of things.

Tim are you saying that the in the vast majority of the cases of the "number disconected or not in service", the issues are port forwarding? If yes, I'm very curious as to why the system doesn't either use the fallback number or voicemail instead of generating "number disconected or not in service".

[bakntime]

I've already submitted a ticket, but I just thought I'd post this here in case someone else has a similar issue or can help.

When I call my friend's cell phone, I hear a couple rings, then a "this number is no longer in service or is disconnected" recording. She does not hear any rings on her end. If I call her cell from a landline/POTS, the call goes through fine. I can call several other phone numbers with VOIPo and there are no issues, so it's just this particular number that's an issue (though I suspect there are other numbers out there that would have the same issue).