No info on the screen of line 1. Btw, in the problem you describe the phone does ring - the caller-id is transmitted between rings so for stuff to show up on the screen the phone has to ring. The actual conversation (audio) comes via a different port (which they claim port forwarding will solve). This is different in that I never heard the phone ring.
I'm pretty attuned to this, when I'm the only one in the house and on the phone and a second call comes in I hear the phone ring (since I have multiple phones using both lines). I can tell you in this case my child was calling and I only heard the call waiting beep. And, no, the ringer of the phone on my desk is not turned off.
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